Cashback for an existing PN customer ?

If you have seen something I haven't please divulge

In reply to a post by Oliver341:

And as has been mentioned before, it only takes 62 minutes of peak time calls to justify spending £4.90 on an anytime calls package. And that calculation ignores the frankly crazy 13.1p "set up fee" (BT pricing, but many other providers are similar).

Essentially, phone companies are pricing out "pay as you go" landline users and forcing them onto packages, or indeed mobile phone contracts.

I have to agree and a marketshare our customers were asking us to supply them with. I don't want to jump on a Plusnet thread, but not all of us are asking for bundles to be brought...ie: http://www.aquiss.net/phone_line_rental.php

In reply to a post by aquiss:

I have to agree and a marketshare our customers were asking us to supply them with. I don't want to jump on a Plusnet thread, but not all of us are asking for bundles to be brought...ie: http://www.aquiss.net/phone_line_rental.php

Fair enough on the connection fee charges, but your offering looks less attractive than BT's £14.60 line rental when considering voicemail + caller id takes your line rental to £17.80, weekend calls are not inclusive, and evening calls cost more than twice as much per minute.

Edited by Oliver341 (Thu 20-Sep-12 15:24:29)

Hi Oliver341,

As I mentioned it depends on different models. Some folks don't do the volume of calls (maybe just used for a data line) so why pay for things you don't need? Most the options you mention via BT are included, but via a bundle or feature a customer is paying for, so included yep, but are indirectly being charged. BT line rental with evening/weekend plan comes to £17.75 (BT charges also go up on Jan 5th, ours, and I presume may other companies, are not).

For reference (and data from a few hundred phone lines) only 9% take Caller ID and 4% take voicemail (likely because they have answerphones with it built in).

I disagree on call charges....our rates are very competitive for a WLR3 based solution. Likewise, no 12 or 18 month contracts.

Edited by aquiss (Thu 20-Sep-12 16:05:04)

In reply to a post by aquiss:

Most the options you mention via BT are included, but via a bundle or feature a customer is paying for, so included yep, but are indirectly being charged. BT line rental with evening/weekend plan comes to £17.75 (BT charges also go up on Jan 5th, ours, and I presume may other companies, are not).

You don't need BT's Evening & Weekend plan to get 1571 voicemail and caller id, they come included with the £14.60 Weekend plan.

In reply to a post by aquiss:

4% take voicemail (likely because they have answerphones with it built in).

Built-in Ansaphone does not pick up when you are on the phone; 1571 does.

In reply to a post by XRaySpeX:

In reply to a post by aquiss:

4% take voicemail (likely because they have answerphones with it built in).

Built-in Ansaphone does not pick up when you are on the phone; 1571 does.

Yes, fair point. We will have to see if we drive down the wholesale cost we get from BTW. Good comment though.

In reply to a post by Oliver341:

You don't need BT's Evening & Weekend plan to get 1571 voicemail and caller id, they come included with the £14.60 Weekend plan.

Interesting if that is the case....i have a very recent phone BT bill in front of me....and the charge comes to £17.75 and certainly not included in the £14.60

Is this included if you have also taken a broadband service....ie: is this a pure phone line on it's own solution? Are we comparing like for like?

Edited by aquiss (Thu 20-Sep-12 16:24:16)

In reply to a post by aquiss:

Interesting if that is the case....i have a very recent phone BT bill in front of me....and the charge comes to £17.75 and certainly not included in the £14.60

Are you talking about evening calls, or the caller id + voicemail features? £14.60 includes voicemail + caller id but not evening calls.

In reply to a post by Oliver341:

In reply to a post by aquiss:

Interesting if that is the case....i have a very recent phone BT bill in front of me....and the charge comes to £17.75 and certainly not included in the £14.60

Are you talking about evening calls, or the caller id + voicemail features? £14.60 includes voicemail + caller id but not evening calls.

That's what I wanted clarity on....I was talking about the calls part, not voicemail/caller id bit. That's makes more sense now.