There is no 72 hour anything on your connection! That disappeared in August 2008.

As TechGuyUK said.

In reply to a post by TechGuyUK:

What is your experience / problem?

and

In reply to a post by TechGuyUK:

We can't really help here in any case as you havn't provided any of the requested information or line stats to help investigate the problem

Given details of the problem, router stats, the complete text results of a BT Performance test and your Plusnet Line Rate from the Member Centre >> Connection settings, we may be able to help.

In reply to a post by RobertoS:

As TechGuyUK said.

In reply to a post by TechGuyUK:

What is your experience / problem?

and

In reply to a post by TechGuyUK:

We can't really help here in any case as you havn't provided any of the requested information or line stats to help investigate the problem

Given details of the problem, router stats, the complete text results of a BT Performance test and your Plusnet Line Rate from the Member Centre >> Connection settings, we may be able to help.

PN ticketing still seems a bit messy though: they could have perhaps done a dsl diagnostic test and compared it with his PN "Line Rate"?

Yes. But with the info requested we would know if that was the issue and he could cut through the waffle and tell them what was wrong .

For instance, if the 72 hours was just quoted to him as the time for an IP Profile update, that means the nice friendly guy he spoke to hadn't a clue.
_{Edit - typo.}

Edited by RobertoS (Sun 23-Sep-12 16:15:32)

http://community.plus.net/forum/?topic=107758.msg920094 - see reply #10, that's probably for 20CN though!

Maybe PN support is a little confused about the difference between ADSL MAX and 21CN WBC in the case of our OP's problem

As a point of interest, I wonder if the OP there is the one we have here?

As for that reply #'10, unfortunately he is simply incorrect. That was scrapped in August 2008 2007, see my note on this page. The explanation above it applied to both ADSL Max and WBC (21CN) up until very recently, when for WBC it was replaced by the current instantaneous (on the BT Wholesale side) update to ~88.2% of sync. Error conditions excepted.

Eeeeek! It looks as though I have the year wrong on my website. It was 2007.

Take a look at the date on [cough][cough] this Plusnet blog I have just found, and have a read of it.

The writer there seems to have confused that announcement slightly with the pre-existing blip logic which was in fact scrapped at the same time. That was introduced during the life of the old system and allowed for rapid reversion of IP Profile to a higher value if there was a short blip. The system described replaced the old system and the blip logic, as it runs as described however long the low sync existed.
_{Edit - Corretcion of 2008 to 2007 as I have the year wrong on my website.}

Edited by RobertoS (Sun 23-Sep-12 17:28:50)

Blip logic.

Deleted as I didn't read the post properly

Edited by deleted (Sun 23-Sep-12 17:23:38)

thinkbroadband IP Profile description. Agreeing with my website, apart from the date!

In reply to a post by RobertoS:

thinkbroadband IP Profile description. Agreeing with my website, apart from the date!

And:

"How can I find out what my IP Profile is?
A number of broadband providers expose the setting on their customer portal as the BRAS Data Rate or IP Profile. So you can login and see what the current value is and how it has changed. Broadband providers get informed of each change to the IP Profile so in theory if a provider stores this information it should be available to help desk staff. NOTE: In some providers only second line support may have the ability to see the information."