In reply to a post by BatBoy:

Yes, the first hop enormous ping was a feature from the good old Speedtouch days. Glad to see it's still present now they're called Technicolor.

Presumably, you've tried rebooting modem and router?

I have, despite Plusnet advising us not too, no change at all

Currently just the same, very slow browsing speed, and still at around 13MB

Lisa

Have you changed the DNS on the PC to Google or OpenDNS?

In reply to a post by BatBoy:

Have you changed the DNS on the PC to Google or OpenDNS?

No, it just has the standard Plusnet DNS on it

Lisa

My Broadband Ping

Do you want to try changing the DNS? If so, I suggest you do it on the PC just as a test http://use.opendns.com/

When you say very slow browsing speed, can you expand on what you mean.

Why?

Because a download speed test of 13 Mbps is more than enough to give a very good web browsing experience. So is the issue that web pages take ages to appear, or that large files you download are slow to arrive?

For example on my slow 6 Meg link a complete refresh of http://www.bbc.co.uk/news/ is 4 to 5 seconds. How slow/fast on your connection?

In reply to a post by MrSaffron:

When you say very slow browsing speed, can you expand on what you mean.

Why?

Because a download speed test of 13 Mbps is more than enough to give a very good web browsing experience. So is the issue that web pages take ages to appear, or that large files you download are slow to arrive?

For example on my slow 6 Meg link a complete refresh of http://www.bbc.co.uk/news/ is 4 to 5 seconds. How slow/fast on your connection?

I clicked on that link, and part of the page appeared with 4-5 seconds, but for the waiting for www.bbc.co.uk to go away and for all the pictures to load was around 40 seconds, this is after batboys suggestion of using opendns and after flushing the DNS

lisa

If you just changed DNS servers on the router and have the standard Plusnet servers on the PC that won't have made any difference.

For changing the DNS servers on the router to have any effect you need to have the PC configured to use the router as the DNS server.

I always set the DNS servers on the PC and never use the router as a DNS server.

If you bring up the command prompt and type ipconfig /all then press enter you should see the primary DNS server in use

e.g. part of cmd prompt result

Windows IP Configuration

        Host Name . . . . . . . . . . . . : xxxxxxxx
        Primary Dns Suffix  . . . . . . . :
        Node Type . . . . . . . . . . . . : Broadcast
        IP Routing Enabled. . . . . . . . : No
        WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

        Connection-specific DNS Suffix  . :
        Description . . . . . . . . . . . : Broadcom 440x 10/100 Integrated Controller
        Physical Address. . . . . . . . . : xxxxxxxxxxxxxxxxx
        Dhcp Enabled. . . . . . . . . . . : Yes
        Autoconfiguration Enabled . . . . : Yes
        IP Address. . . . . . . . . . . . : xxxxxxxxxxx
        Subnet Mask . . . . . . . . . . . : xxxxxxxxxxxxx
        Default Gateway . . . . . . . . . : xxxxxxxxxxx
        DHCP Server . . . . . . . . . . . : xxxxxxxxxxx
        DNS Servers . . . . . . . . . . . : 212.159.13.49
                                            156.154.70.1
                                            208.67.222.222

Edit > for me the primary DNS in use 212.159.13.49 is Plusnet

Edited by Apprentice (Thu 27-Sep-12 15:29:26)

In reply to a post by Apprentice:

If you bring up the command prompt and type ipconfig /all then press enter you should see the primary DNS server in use

e.g. part of cmd prompt result

Windows IP Configuration

        Host Name . . . . . . . . . . . . : xxxxxxxx
        Primary Dns Suffix  . . . . . . . :
        Node Type . . . . . . . . . . . . : Broadcast
        IP Routing Enabled. . . . . . . . : No
        WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

        Connection-specific DNS Suffix  . :
        Description . . . . . . . . . . . : Broadcom 440x 10/100 Integrated Controller
        Physical Address. . . . . . . . . : xxxxxxxxxxxxxxxxx
        Dhcp Enabled. . . . . . . . . . . : Yes
        Autoconfiguration Enabled . . . . : Yes
        IP Address. . . . . . . . . . . . : xxxxxxxxxxx
        Subnet Mask . . . . . . . . . . . : xxxxxxxxxxxxx
        Default Gateway . . . . . . . . . : xxxxxxxxxxx
        DHCP Server . . . . . . . . . . . : xxxxxxxxxxx
        DNS Servers . . . . . . . . . . . : 212.159.13.49
                                            156.154.70.1
                                            208.67.222.222

Edit > for me the primary DNS in use 212.159.13.49 is Plusnet

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : lan

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : lan
Description . . . . . . . . . . . : VIA Rhine II Compatible Fast Ethernet Adapter
Physical Address. . . . . . . . . : xxxxxxxxxxxxxx
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : XXXXXXXXXXXXXXXX(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.64(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 27 September 2012 08:41:38
Lease Expires . . . . . . . . . . : 28 September 2012 11:56:22
Default Gateway . . . . . . . . . : 192.168.1.254
DHCP Server . . . . . . . . . . . : 192.168.1.254
DHCPv6 IAID . . . . . . . . . . . : XXXXXXXXXX
DHCPv6 Client DUID. . . . . . . . :XXXXXXXXXXXX

DNS Servers . . . . . . . . . . . : 208.67.222.222 < I know these are OpenDNS
208.67.220.220
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{6E79A6E4-9E0E-4F97-89B6-CF5F96530DAC}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 11:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : XXXXXXXXXXXX(Preferred)
Link-local IPv6 Address . . . . . : XXXXXXXXXXXXXXXXX(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter isatap.lan:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : lan
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

I would suggest trying disabling ipv6

http://windows7themes.net/disable-ipv6-windows-7.html and follow the section titled
Disable IPv6 for LAN adapter & interfaces

Then check again, just in case the issue is ipv6 introducing an issue. Have seen oddities very occassionally when ipv6 is enabled.