They were very polite on the phone and as I said, these things happen.

All of the automated queue responses on the telephone helpline told me that my line had not yet been activated, when in fact it had. My enquiry as to whether the activation date slipping back at the same time as receiving a letter stating that I had still not supplied a mac code should be cause for concern, appeared to be brushed aside. Then on getting through to the helpline being told "Oh, so it has! That happens sometimes."

This is not a pop at PN, I'm sure after these teething troubles the service will now be fine and the polite UK call centres will be a breath of fresh air should I require further assistance.

And as I am apparently particularly stupid for "not" ignoring the advice that was given to me repeatedly, I suppose I will need it.

In reply to a post by mrnelster:

You mean other than the repeated instructions via text, mail and email, not to set it up until contacted by plusnet?

Yes, what had you to lose except time? You couldn't break it just by putting your PN creds in router and trying.

It's the perfectly obvious thing to do as the reply you had reasonably suggested.

You come here for help and you berate any suggestions trying to do so

I assume he only crosses the road when the green man is lit.

You are now just being plain rude. I bow to your router jockey status, but have enough electrical engineering status of my own to let such jibes bother me.

And apparently far more respect to boot. End of discussion.

I suggest the rudeness started here. And if you weren't capable of working out the best thing to do, even before getting confirmation from Aquiss that the migration had taken place, I think it is fair comment that you probably can't work out when to cross the road without a sign telling you so.

By the way, many people are killed or seriously injured because of blind faith in the green man. It is wise to use ones own judgement as well.

It seems you only like to be the one dishing out dirt, and don't like it when it's flung back at you.

Hi mrnelster,

I see that everything now appears to be up and running for you, if you've got any other questions or queries then please let me know and I'll be happy to help.

Thanks for the reply Chris, appreciated.

The new router supplied has died and the helpline could not get my existing linksys router to connect to PN even though it has been connecting fine up until the move from Aquiss fibre.

If you can offer any better assistant than hoping for a new router to arrive before the weekend, then please do. I will PM you my details. Thank you.

If your Linksys has a setup wizard and you haven't tried it, I suggest you do . Maybe do a factory reset first.

My Buffalo worked first go with that on IDNet and PN, (takes 2-3 minutes), but 100% failure rate when I manually configure.

I abhor wizards, but ....

Edited by RobertoS (Thu 08-Nov-12 13:46:18)

I have already sorted it via a couple of factory resets and then another reset of the BT modem, but thanks for the advice and apologies for my pevious snappiness. I'm sure you didn't mean it how I took it, so public apology due.

Thanks again.

I got rather snappy back! But I think you can tell from my previous post, I don't bear grudges. I'm glad you don't either .

I'm glad you got it working.