From my limited experience I'd say that was certainly within the realms of possiblity.

But hopefully they'll just install FTTC!

Sorry to see that you had another failed install, I can see you have a new appointment booked in.

I've also got your ticket picked up with the query regarding the email you received, it'll be updated shortly.

Finally got connected to FTTC today. The BT Openreach engineer was friendly and impressive and replaced some bits in the copper to the house because they were worn out and *might* affect the VDSL speed.

He said he as getting an 80Mb sync at the CAB... then on his test machine at the house also 80Mb. He said I'm pretty close to the CAB so should be good.

Plusnet shows 78Mb sync speed but get this result through a wired connection

http://www.speedtest.net/result/2344597384.png

BT engineer thought it must be some restriction being applied outside the BT network. All very pleased anyway.

The only downside is the email I got from my old provider telling me that BT have ceased the line and my services have been suspended. Fortunately phone still works and so does FTTC. Migration from Be to Plus is definitely not a fun experience.

have you tried the BT diagnostic speed test

Yeah. It comes back at about 38Mb down about 12 up from memory.

But what are the IP profile numbers as that could be the problem

Oh right yes sorry forgot those.

IP Profile for your line is - 77.44 Mbps
Upstream Rate IP profile on your line is - 20 Mbps

In which case the only thing I can suggest is calling Plusnet as something is adrift and it may well be internal to them - but why you are seeing upstream of 12Mbit I don't know as usually the speed limit is because they have put you on the 40/10 product by mistake

Edited by deleted (Sat 01-Dec-12 20:34:56)

What does https://portal.plus.net/my.html?action=stable_rate say for your current line speed?

It says 78 Mb for current line speed.

Gonna check and see if my router is at fault.