not me it isn't

Plusnet follow Virgin Media if you sign up new deal in lower prices then re-apply for 12months contract is unfair really because (the price will increasing anytime whatever they like in half way of their contract remaining) That's why I will never sign up again.

Edited by adslmax (Sat 15-Dec-12 15:23:12)

I understand why a customer has to agree to a 12 month contract on a new FTTC install because of the work required but why insist existing ADSL customers commit to 12 months?

An increase in cost part way through the contract nullifies the contract http://www.plus.net/info2/legal/index.html para 47

If we have made a change which is to your material disadvantage, you will not have to pay a charge (excludes any charges or payments we have deferred) if you decide to end your agreement early, unless the price guide says otherwise. However, once we have told you about such a change, you must let us know that you want to end the agreement within 10 days.

With Plusnet offering unlimited broadband from next week at prices much lower than anything MAAF has on offer.
Is this the end of MAAF or will there be similar offers to MAAF's loyal customers?

Ironically I have been comparing fibre packages on Plusnet, BT, Sky and Virgin and had pretty much settled on Plusnet before seeing this announcement (despite the extra incentives on offer at Sky and Virgin at the moment...); this now seals the deal for me

I have a couple of questions, don't know if you are allowed to answer before Wednesday:
1) will anytime calls still cost an additional £4 similar to Fibre Extra?
2) if I order on Wednesday, what are the chances of getting an installation before the New Year?

In reply to a post by Oliver341:

It will be interesting to see the details of the traffic management on Wednesday. It would certainly be good to see a BT Wholesale product challenge Sky and Talktalk in the area of value unlimited.

There will be no rate limits applied at all. Certain traffic will be prioritised above other traffic e.g. VoIP, gaming, streaming and the like. This will come in handy should you ever be 'hammering' you connection. By and large though, your activities will be pretty much line speed all the time subject to things like congestion outside of our network of course. I've been testing the profile for a while now and it's good

In reply to a post by Oliver341:

Hopefully that doesn't indicate a £2.50 price rise is imminent for Value on M1.

No plans you'll be pleased to hear.

In reply to a post by RobertoS:

Don't forget we don't know about initial charges, so far as I'm aware. Maybe those disappear.

None of the initial charges are applicable for existing customers. This will be the situation for new customers:

Broadband & Phone & annual contract = Free
Broadband & Phone & non-contract = £25
Broadband only & annual contract = £25
Broadband only & monthly contract = £50

There's also a £2.50/mnth subscription premium when talking a monthly contract.

In reply to a post by RobertoS:

Also I'm assuming that "Contract" is a minimum term rather than a renewing 12 months, so stays at the lower price at the end but becomes non-contract.

Yes, it's a minimum term.

In reply to a post by camieabz:

So I better get my ticket

#62923449 (hintity hint) - Upstream SNR at 28dB!

resolved by Tuesday night, before your systems are swamped with newbies trying to work out how the Plusnet website works.

That ticket was picked up yesterday wasn't it?

In reply to a post by techguy:

I understand why a customer has to agree to a 12 month contract on a new FTTC install because of the work required but why insist existing ADSL customers commit to 12 months?

Fibre is an 18 month contract. ADSL products are contracted because the commercials need to balance somewhere along the line. I'm sure most of you will agree, these are very attractive offerings, especially without the applied rate limits/management of previous products we've sold.

In reply to a post by robski1:

With Plusnet offering unlimited broadband from next week at prices much lower than anything MAAF has on offer.
Is this the end of MAAF or will there be similar offers to MAAF's loyal customers?

there are no immediate plans to revamp the MAAF offerings however MAAF customers are free to move to a Plusnet product as they always have been.

In reply to a post by bluefish2303:

I have a couple of questions, don't know if you are allowed to answer before Wednesday:
1) will anytime calls still cost an additional £4 similar to Fibre Extra?

Phone pricing will remain as it is today.

In reply to a post by bluefish2303:

2) if I order on Wednesday, what are the chances of getting an installation before the New Year?

Not sure, but I'd say unlikely.

Rgds,

In reply to a post by bpullen:

In reply to a post by camieabz:

So I better get my ticket

#62923449 (hintity hint) - Upstream SNR at 28dB!

resolved by Tuesday night, before your systems are swamped with newbies trying to work out how the Plusnet website works.

That ticket was picked up yesterday wasn't it?

Still at 443 / 28dB

I assume the sync speed will change on a reboot, while the SNR should change without one. I was waiting for the latter to change before rebooting, to minimise BRAS sync/profile reduction.

Brilliant, Bob. Very comprehensive.

As you say - very atrractive offerings.

The initial charges seem to be based on the same principle as other ISPs have used - a minimum term that can be avoided by a small one-off cost, plus in this case an ongoing £2.50pm. I don't see anything wrong with that.

Which provokes the thought, does that extra £2.50 continue after 12 months for the non-contract people? That would make taking a contract almost a no-brainer for new customers. Especially if the low-cost payoff of outstanding contract months stays in place for people who do decide to leave early. I expect it does, but does it?

In reply to a post by RobertoS:

Which provokes the thought, does that extra £2.50 continue after 12 months for the non-contract people?

Yes it does