In reply to a post by XRaySpeX:

In reply to a post by abhijack:

if its an increase in price I guess I can use that to get out.

Not if it is not detrimental, i.e. below RPI.

Not true - VM's T&Cs make it clear that you can terminate the contract if they put the price up. You have 30 days to give notice of leaving from when they informed you of the price rise (not when the price actuallly goes up)

In reply to a post by RobertoS:

In reply to a post by abhijack:

Have phoned VM and requested MAC code although it was never asked during the order process by PN. I presume I should ring PN and give the MAC code when I get it by email.

Yes. Otherwise the migration will not happen.

Question - Does the MAC process cover an ADSL to FTTx move then? If so, does it also cover FTTx>FTTx migration?

In reply to a post by ferretuk:

Question - Does the MAC process cover an ADSL to FTTx move then? If so, does it also cover FTTx>FTTx migration?

Yes. Yes.
(But if you do an ADSL to FTTC upgrade with the same ISP then that is just a package change, not a migration).

So I have a provisional installation date - 7/1/13.

Any advise on what to expect on that day?

Edited by deleted (Thu 27-Dec-12 11:39:33)

(Assuming the date is confirmed - it might be wise to check nearer the day).

Usually it is an a.m. or a p.m.appointment?

The engineer has two things to do. Usually the first one is at the cabinet where he disconnects your line temporarily from everything and connects the exchange side of it to the fibre cabinet. At the fibre cabinet the link he has put you on is already connected to a fibre feed from the exchange and the voice and broadband signals are merged by the DSLAM, a mini version of the kit in the exchange that you are on at the moment.

The link back from there to the PCP, (phone cabinet), is then connected to the existing line from there to you. Your phone should start working again.

Then he comes to your place where he fits a VDSL interstitial filter plate to the master socket, between the bit on the wall and the detachable faceplate. He brings and installs a VDSL2 modem connected to the DSL socket on that. He may want to wall-mount the modem, it's up to you whether or not you let him do that, but if you don't mention it don't be surprised if he does. I have more detail and a pic of the socket on this page.

He checks the modem is sync'ing (connecting) with the DSLAM, and really the rest is up to you. He should run tests, with luck a piece of kit called a JDSU, handheld and a bit bigger than a shop credit card reader. That tells him the connection speeds, approximat line length to the FTTC cabinet, attenuations and overall noise margin. You may be able to get those from him. At some installations this isn't done and he just contacts a control centre who verify it's all working. No numbers so far as I know.

Your Plusnet router should arrive well before this, with full and very clear instructions what to do. Note that when it talks about a 15 minute delay from when it looks as though it is connected, it means it. So don't worry if it looks OK but acts dead.

Good luck!

Thanks mate. That was really helpful... Hope I get the router in time and the engineer shows up on time. Its an AM appointment.

I was originally given 2/1/13 at the time of online booking. But by the time I gave them the MAC code the earliest available date had shifted to 7/1/13. ad:

Edited by deleted (Thu 27-Dec-12 16:02:20)

Hi guys.

I had placed the order on 19.12.12.

The router hasnt arrived yet. The engineer appointment is on 7/1/13.

Is it already time to get worried about no show of router and to ring plusnet? Or is this a usual timescale?

My router came three days after I placed my original order on 26th December but this order was cancelled almost straight away by the system and placed again on the 28th so in fact the router came next day!! My installation date has drifted out from the 2nd (what I chose originally) to the 7th January. I have just had to chase Plusnet for confirmation of the engineer appointment as it was still provisional according to the Help Assistant question system.

I would get onto them about the router if I were you...

Thanks mate.
I just phoned PN sales team.

I was told they usually send it out couple of days prior to the engineers appointment date.

The guy said he will arrange for it to be sent out today. [ i hope they wud have done it even if i hadnt rung them!! ]

I mentioned about tomorrows bank holiday and suggested that it shud have been posted already ideally. The guy said the engineer can carry out his job even if the router hasnt arrived. He said he will make sure it is posted today and that it should be here in time.

Fingers crossed already...

The status now is - Hardware Queued for ordering