Wasn't us. We welcome this sort of feedback so we can fix problems.

I'm glad to hear it. Must of been only them adverts then on that link, as seb said.

Thanks for the reply kelly and on christmas day as well.


Just say, if anyone can find a cache copy about, please send me a PM with it. Google seems to have lost it's cache links.

Edited by deleted (Tue 25-Dec-12 21:53:56)

In reply to a post by superspeed:

I hope it was not PN that complained to get this removed.

I'd be surprised if they can do that on here, but they certainly remove things on sites under their direct control. Fair enough if it's offensive, but companies that do this with genuine complaints just "shoot themselves in the foot" as far as I can see.

Posts are only removed from the Plusnet Forums if they clearly break the Forum Rules and more to the point they are not removed by the staff but by the moderators who are not staff but are customers.
Any suggestions otherwise are totally wrong

Yes, the forums seem a very odd set up; but Plusnet have a system they used to cal tickets, but now, just to confuse everyone, call "questions". And they don't like you asking questions on that site.

That is also incorrect.
It is preferred to raise tickets or questions as this gives full tracking but they have no problem with customers raising problems on the forums and in fact have a dedicated team (who are much more technically with it and have a higher permissions level within Plusnet) on the Forums to sort out difficult problems
In fact, where a ticket doesn't seem to be solving the problem the forums are the ideal next route
You may not realise it but I am a Moderator on the Plusnet Forums so know exactly what goes on

In reply to a post by Oldjim:

That is also incorrect.

Oldjim, having established I wasn't "incorrect" the first time, I thought you'd reply more thoughtfully this time.

Please read what I typed and reply accordingly, rather than jump to conclusions.

I was not attacking the forum, just saying the set up was a bit odd IMO.

I can only type as I see things. If Plusnet chose to "hide" public opinion in multiple "forums/messaging systems" then prospective customers should be aware of this.

I am fully aware of your attempts to assist customers, but as you say yourself you are not staff and therefore I assume (I may be incorrect in this) have no control over what Plusnet do.

Your opinion is noted
However Plusnet do not hide public opinion in this or any other forum.
The ticket or contact system can never be open and public because the information included is confidential to the customers and this is the same for all ISP's
In relation to the forums - they have one official forum but do monitor others including this one and also have a presence on Twitter
Would you like to explain how Plusnet or indeed any other ISP can stop posters using other forums to discuss their experience as this seems to be the only way they can not "hide" public opinion in multiple forums as suggested in your post

I have proof they do hide public opinion.

"Tickets" can and have been made public, as Plusnet refused to deal with them privately.

Yes, Companies have the ability to block users - I quote from Facebook as an example. :-

"if you keep posting as you are we'll have to remove your posting access to our page."

I just realised who is posting - this thread brought it back http://community.plus.net/forum/index.php/topic,1102...
I will not bother responding again