In reply to a post by Oldjim:

I will not bother responding again

Rather highlights my point.

Yes that topic does prove the point that you can be a pain in the posterior. It's was locked by the moderator when it got to the 6th page - only on page four did the several people who were trying to help actually manage to figure out what he thought your issue was - a dropping connection (although Plusnet posted his connection graph showing a continuous 15 day connection. Apparently when the connection drops it causes you an issue that your IP may change - but the product you are on is very clearly specified as not having the option for a fixed IP.

There's a previous topic about this non-issue going round in circles and getting absolutely nowhere.

The last time any member of Plusnet staff directly interfered with postings on the Plusnet Community forums was October 2008 which kicked off quite a debate and an apology for overstepping the mark: http://community.plus.net/forum/index.php/topic,6969...

Since then everybody has been clear that if Plusnet want something changed they ask the moderators to do it. Only in extreme circumstances (for example someone posting a link to child pornography) would Plusnet staff step in and make changes themselves.

In reply to a post by jelv:

There's a previous topic about this non-issue going round in circles and getting absolutely nowhere.

Because no one reads what is typed! The topics have been locked because they are full of trolls.

I'm not going to repeat the stupid situation that is on another forum. If you want to discuss this you should start another post or take this to PM or email. It has nothing to do with the OP.

In reply to a post by hk11:

Yes, the forums seem a very odd set up; ...
now, just to confuse everyone, call "questions".

Agreed. No idea why the change from 'tickets' was made - seems to be common nomenclature for all sorts of other firms, though sometimes a 'support ticket' really isn't that, but a 'question', so I can see both options...

In reply to a post by ultra:

Agreed. No idea why the change from 'tickets' was made - seems to be common nomenclature for all sorts of other firms, though sometimes a 'support ticket' really isn't that, but a 'question', so I can see both options...

Perhaps it's so that if you say "I want to leave. Give me my MAC please." they can say "Sorry, that wasn't a question!".

I expect it's the same, now well-spread mindset throughout the net, that nowadays labels your account with them "My Account" when it isn't. In the context of a supplier's website, it is "Your account".

Or ...

... in the case of Plusnet, maybe most "Tickets" are not about problems, (wow!), but really are questions.

Just to make it more confusing, we still call them tickets internally, but the drop down box we select when we want to pull one up is called "questions".

Oh well!

Edited by deleted (Thu 27-Dec-12 16:57:05)

Whoever instigated the change needs questioning, and possibly ticking off. Ticketing off would be a bit over-drastic .