No - you spammed the ticket with 66 replies that didn't actually clarify what you were on about!

In any case you access was restored days ago - several PN staff have tried to get you to explain exactly what your issue is but you have refused.

Quite frankly your behaviour is nothing short of trolling!

Well, if you could state your problem, we can see if it makes sense to at least somebody on this forum. You'll have to do that anyway if you want CISAS to even consider your application.
Your post in the other thread says: "let the public judge" but I'm afraid from this thread it starts to look like there was no problem. And they do have the right to stop access if they decide that ticket are being created just to cause trouble.

Received.

I still don't know what we are in deadlock about though :confused:

I'm perfectly willing to help you out, but I just need a clear statement of the problem. Is it the disconnects you were suffering earlier in the year?

In reply to a post by jelv:

We'd all like to know that, but I think the answer is 42.

You took the words or rather the number right out of my mouth

I have been following this thread with total bewilderment, so many people trying to help and the OP just wittering on without giving any substance to his problem.

In reply to a post by KellyD:

Is it the disconnects you were suffering earlier in the year?

No, it's Plusnet reaction to me following your instructions.

I know you *are* trying to help, but I'm obviously not making myself clear enough! Maybe there's someone else there, that can put a fresh pair of eyes on things. Failing that I have left you a request for a CISAS Deadlock reference number, as requested at the beginning of the thread.

In reply to a post by hk11:

I know you *are* trying to help, but I'm obviously not making myself clear enough!

Deliberately so, as far as I can tell!

A number of "fresh eyes" have reviewed your account. However, it is 4 long ticket conversations, with over 120 different replies backwards and forwards which make it exceptionally difficult to determine what your issue is.

If your problem is to do with your broadband disconnections, then as advised previously, it appears that your connection is currently stable (20 days without disconnection) so if you are still seeing drop outs, you need to either check your own equipment or work with us to determine if there is a problem we aren't seeing on our side.

If your problem is to do with the way we have handled your interactions with us, I apologise for any incorrect or conflicting advice we've given, but please bear in mind that because you had 3-4 open tickets at the same time with responses being posted on each of them it is quite difficult to keep them all in sync and consistent. (This is why we were asking you not to respond to some of the tickets so they would close)

If it is to do you with your question about notification of outages across our support staff, yes we do do this, but sometimes we are slower to notice the outages than our customers, or sometimes our staff make a mistake and don't correlate the call/ticket to the outage. We are only human after all.

If you still have a real problem which you need us to resolve please clearly state it and we will attempt to resolve it. Right now, you've confused all hell out of us with the way you are interacting with us, or you are just behaving trollishly and trying to get us to waste our time.

In reply to a post by KellyD:

with over 120 different replies backwards and forwards which make it exceptionally difficult to determine what your issue is.

And any time now 120 replies here too

Perhaps he does know what he's talking about either so can't put in plain language that others can understand or maybe he's just one of those time wasters.

In reply to a post by KellyD:

Deliberately so, as far as I can tell!

We are clearly not going to agree, so I have submitted a complaint to CISAS without the requested number.

Hmmm,

I'm also struggling to following this, but this is how HK11's threads read on here and the plusnet forum.

Plusnet reps have said they have read through HK11's tickets again and again, and have no clue what his question is. They asked him numerous times to clearly ask the question again without refering to the ticket, as they cannot help or answer HK11 as they dont dont understand what he wants.

Plusnet have run diagnostic tests, and checked HK11's connection logs their side, and he is and has been connected to the internet for 16+ days without any disconnections.

HK11 still has not explained what his question is and complained Plusnet wont help or answer his question, Thus went on a DOS Attack on twitter, facebook and the ticket system by repeated spamming.

Plusnet responded to the DOS Attack by blocking his access to their facebook, twitter pages and the customers website control panel/ticket system removing his spam. They instructed him to call them on the telephone as they still have no clue what his problem is.

HK11 is now asking for a CISAS Deadlock reference number here on the Thinkbroadband forum.


Does anybody actually know what HK11's problem is exactly?