In reply to a post by wanapoo:

Does anybody actually know what HK11's problem is exactly?

Attitude?

You don't need a CISAS Deadlock number. You can complain to CISAS when:

In reference to www.cisas.org.uk/CISASRules-12_e.html:

c) Customers can use the scheme if:

� they have not been able to settle a dispute with the company within eight weeks of complaining to the company; or

� the company has agreed, in writing, that the dispute should be settled under the scheme.

However it does not seem that you have yet formally complained to PN but just put to them a support query (which they don't seem to understand).

In reply to a post by hk11:

We are clearly not going to agree, so I have submitted a complaint to CISAS without the requested number.

I'm not sure what the point of you posting here is. Noone here has any sympathy for you since you have not stated why you are unhappy or what the so called "question" is that Plusnet haven't answered.

You must have been trolling their support staff and forums very hard for them to remove your access to the portal, I doubt very much they'd do that lightly. Quite frankly Plusnet are probably on the verge of kicking you off with 10 days notice as is their right, since you are wasting large amount of support staff time demanding an answer to a question you haven't asked.

In reply to a post by XRaySpeX:

You don't need a CISAS Deadlock number.

Thanks.

Have submitted complaint without one.

And you better hope they don't see your posts here.

@KellyD

I'm not expecting HK11 to answer, so If you are able to answer my question instead.

"Was HK11's tickets anything to do with him being unable to remotely access his home network externally from the internet?"


Thanks if you can answer

As I understand it you need a deadlock letter not so much a number. Going by this anyway. Over 8 weeks you can then write without it

It does appear that the company is not sure what you are deadlocked over and as this forum is primary here so that fellow members can offer help and advice, you have quite frankly not provided even a hint of what your issue is so that they can help.

As you have submitted a complaint to CISAS further discussion here is rather pointless as I doubt that Plusnet would comment further, and neither should you I suggest,....... and our members are in no position to help.

The good side is that a formal complaint will by no doubt to be detailed so that the company can then respond directly to yourself.

CICAS may be able to help us get to the bottom of the problem

Which would be nice!

In reply to a post by Sadoldman:

you have quite frankly not provided even a hint of what your issue is so that they can help.

I thought I had re :-

In reply to a post by hk11:

In summary it's OK for you to repeat the same question over and over again, but if I do it you remove my ability to view your entire website or even post on a public forum such as Facebook, even though I've done exactly as you instructed!

In reply to a post by KellyD:

Which would be nice!

Feel free to PM or email me, if you think I can clarify. It is obviously me being thick here.