Is this Sky service something you have to pay for? Either directly by subscription or indirectly via some other subscription? Or sio it toatlly free with no tie-in to any other Sky service?

I wouldn't know where to start. I did mention about it but ideally, it would be best for PN to contact sky over it. I know nothing about PN or skys networks.

Edited by deleted (Tue 01-Jan-13 13:08:30)

No roberto, it's free online at the website and link I posted. Has been for many years. If you use it on xbox or other services, maybe a charge for it.

Edited by deleted (Tue 01-Jan-13 13:07:38)

As does my Netgear and it doesn't resync

In reply to a post by superspeed:

I wouldn't know where to start. I did mention about it but ideally, it would be best for PN to contact sky over it. I know nothing about PN or skys networks.

I meant using something like http://contactus.sky.com/ and quoting some of the evidence in this thread that the IP addresses that were not being allowed were valid UK addresses assigned to Plusnet. Agreed it would be helpful if Plusnet contacted Sky as well. FWIW it works fine for me at the moment and I'm currently on an 87.113 address.

I'm not sure that is the correct place but I did an online chat and this is what was said below

I'm not going to call that expensive number and why should I have to. PN should deal with it. You could be on hold for an hour or more and that's what sky were like many years ago.

Welcome to Sky Live Chat Service. A Sky Advisor will be with you shortly. Your chat may be monitored and recorded for training, legal and compliance purposes.
You are now connected with Tara.
Tara: Hello, you're chatting with Tara, a Sky advisor, may I take your name please?
You: Hi I'm not a customer. Just need something sorting
You: Hi sorry this maybe a strange inquiry. There seems to be a problem watching sky news live from the website and it turns out your IP list is out of date. It�s blocking some of the ip addresses from my isp. Can you resolve this or give me an email phone number to ask sky to sort it. Thanks
Tara: Hi there.
Tara: Just checking that for you now.
Tara: Thank you for your time.
Tara: Can I know whether you are enquiring about the Sky Go service please?
You: Not sure but it's free from here http://news.sky.com/
Tara: Just checking that for you now.
Tara: Thank you for your time.
Tara: I�m sorry, I�ve been unable to find that information for you so I would request you to give a call on 08442 41 15 22 and I�m sure one of my colleagues will definitely assist you further with this.
You: Right Ok. You may need to contact my isp as well.
Tara: If that is case our team will contact them directly.
Tara: You can give a call on the above number and they will check the details for you.
Tara: Is there anything else I can help you with today?
You: No thats all thank you.
Tara: Thank you for chatting with me today. We really value your feedback. Please click the button marked "End Chat" at the top right of this chat window to answer a few questions about your experience with us today. Enjoy the rest of your day.

Edited by deleted (Tue 01-Jan-13 20:28:04)

Some hours ago I had to disconnect. I left it for about an hour and it had reconnected with a new IP when I got back. It may of been my auto connect that did that but not sure if it registered as a disconnection PN end.


BTW I called TP link and no way to drop just PPP session, so they told me. Also you can't telnet with TP link routers. It's not an option.

Edited by deleted (Tue 01-Jan-13 20:39:16)

Are you able to use iPlayer successfully? Do you use the national lottery website with a personal account? Both of these also limit by IP address to UK only addresses so would be interesting to see if either of them have kept up to date.

If none of them work then worth trying to speak to Plusnet. However, if those do work then clearly they have managed to keep up with Plusnet IP changes and it is just Sky that haven't - in which case I would put the blame squarely on Sky.

In reply to a post by superspeed:

I called TP link and no way to drop just PPP session, so they told me.

Unplugging the ethernet cable from the WAN port ought to work!

Edited by ferretuk (Wed 02-Jan-13 11:18:27)

ferretuk: slick solution!