I will look at that link..Thanks.

But you know now the engineers can give such false excuses even when people stay in the property.

If you ring them now all they gonna say is they cant track it until the slot time has lapsed.

Hope it goes well for you.

BTW the router arrived in todays post which wont be of no use until some future date it looks like..

I did and also confirmed the mobile number which was added in the notes to engineer.

I read some silly excuse in another thread of engineer no show that enginners dont carry mobiles apparently...

Anyway isnt it an offence to put a false update?

In reply to a post by abhijack:

I read some silly excuse in another thread of engineer no show that enginners dont carry mobiles apparently...

I wouldn't know about that but when I had an engineer appointment to look at a line fault they phoned my mobile asking if I was in. The caller ID appeared to be a local landline rather than a mobile although of course BT could have shown whatever they liked there.

Anyway isnt it an offence to put a false update?

Possibly. If they try to charge for missed appointment it may be considered fraud. (edit: disclaimer: I'm not a lawyer etc etc etc)

Edited by deleted (Mon 07-Jan-13 14:25:59)

In reply to a post by Uilebheist:

Possibly. If they try to charge for missed appointment it may be considered fraud. (edit: disclaimer: I'm not a lawyer etc etc etc)

I never even thought of that scenario... OMG... Charging me for staying all day at home idly and waiting for an engineer who never showed up..

I hope it wont get that ridiculous...

Kelly Communications guy just arrived.

I though I read other reports where the first thing the engineer claimed was "nobody at home" but then changed it to "running late" (probably the second excuse in the list). However after searching everywhere I can't find it again.
Still make sure PN has on their records that you challenge the engineer's lie.

In reply to a post by bluefish2303:

Kelly Communications guy just arrived.

great..update us on how it went.

Abhi - have you heard back from Plusnet yet?

they said they will book another date and let me know tomorrow.

Well, I hope that you get booked for Wednesday! When does your current contract end?

I'm with BE till 27th of January and have a PN install (hopefully) on the 22nd