why wednesday? it would be nice if that happens which seems unlikely going throught the posts here..

my current contract with VM ends on 30th of Jan .

Well, ASAP then !

thanks mate...
hope ur installation goes fine as well...

The Kelly engineer was all finished up after about hour.

He set up the modem and router and changed the faceplate at this end first before going to the cabinet (I told him where I thought was - thanks to another thread on here ). The modem has not been attached to the wall (at my request).

I am still going through the last bit of the PN setup after entering username and password so no internet just yet...

Wife tried to be clever by setting up wireless on her laptop but got defeated by a 4 or 8 digit PIN it was asking for. Will use WPS on mine

I'll update my sig on the next post

I thought in the Plusnet user guide it said, you don't have to set up a user name/password, as long as you wait 15 minutes ?

Errrmmm well I had to and I did (didn't read the manual tbh, just followed on-screen instructions).

There was an initial 15 minute set up period PRIOR to entering username and password where it told you to go away and make a cup of tea!!

BTW how do I display the thinkbroadband speedtest in HTML rather than a link??

Thanks for the reply - the username/password is shown in the booklet as 'if you did not wait 15 minutes' - maybe an error!

Not sure what the question you are asking re speedtest (it's embedded so how about you view the source html in your browser?)

Really sorry to hear about your problem, especially after you helped me out. It seems these Openreach (or subcontractor) no-shows are far too common as are the excuses trotted out for them. There is absolutely no excuse for the lack of communication and even less for apparent lies. It seems the ISPs can do nothing about it other than book another appointment, which then gives them a poor reputation. Plusnet plays the game and won't slag off Openreach publicly for it - they won't even mention them by name, which is probably all part of the deal. This surely cannot continue indefinitely.

Re: the speedtest result in my sig, I just wanted to display the picture of the result rather than put in the link.

My initial results using the thinkbroadband speed tester are:

34.3 Mbps down (estimate was 34Mbps)
5.2 Mbps up (estimate was 6 Mbps)

Edited by deleted (Mon 07-Jan-13 19:11:10)

Okay - well on this forum you cannot insert pictures, it's a shame because they don't exactly use much bandwidth. Fine on the speed very close to the estimate. Keep the modem switched on and see what it does (it may increase!!)