In reply to a post by BatBoy:

engineer noticed there is a lead cable

Is that lead as in the metal, or something else e.g. lead as in leading?

Is that leading as in: to be in front of or to guide the way OR to be surrounded with a bluish-grey metal lead which uses the symbol Pb and has atomic number 82?

It is not realy a fault as such. You voice lne works fine and your FTTC is a reasonable speed. I suspect that they may relace it at some point but will probably be a very low priority

Lead as in the metal - it's this sort of cable (click).

No need to guess, I can do that. The answer was already given:

In reply to a post by relax24:

No idea - Was wondering the same thing!

Well Plusnet contacted me to say they have had confirmation from the suppliers (I'm guessin OR) that cabling work has been completed, yet my speeds remain the same. They want to send another engineer around. I have no idea what this 3rd engineer will do that's any different to the previous guys.

I wonder why I'm getting so much lower than my estimate. It still confuses me:

Line Quality - Good
Wiring - Good
Close to cabinet - Yes (~100m)
Cabling work completed? - Yes

Am I missing something here?

Hi relax24,

Sorry we're late coming to this thread. I suspect that it's a matter of your profile needing to uplift now the wiring has been replaced, but that may have happened and it could be down to the profile on our side. If you could post up a ticket ID or PM me your username I'd be happy to take a look for you?

Only issue is we can't reset SNR or anything on a fibre line so if it's not down to our profile you're pretty much waiting for the speed on the BT side to uplift of its own accord.

In reply to a post by orbrey:

Hi relax24,

Sorry we're late coming to this thread. I suspect that it's a matter of your profile needing to uplift now the wiring has been replaced, but that may have happened and it could be down to the profile on our side. If you could post up a ticket ID or PM me your username I'd be happy to take a look for you?

Only issue is we can't reset SNR or anything on a fibre line so if it's not down to our profile you're pretty much waiting for the speed on the BT side to uplift of its own accord.

Hi - Ticket number is #63131766

Cheers for your help!

Hi there, thanks very much for that. It seems from the ticket that you've an engineer visit scheduled for Saturday? They should be able to sort things out for you, including resetting the SNR (if you ask nicely I suspect - it's done at the cabinet so a mug of tea and a few biscuits may well help that along, just a thought though).

Either way I'd recommend waiting until the engineer visit is complete before we look into anything further as chances are he'll get things sorted.

EDIT: Apologies. I suspect this engineer would be similar to the install engineer, i.e. to prove that the new cable length is working, though I'd definitely take the chance to ask about the profile (if you have some BT speed test results handy too that might help as well).

Edited by deleted (Thu 10-Jan-13 12:02:58)

Cheers for that.

I'm just worried that all he's going to do is turn up, I'll tell him the cable was replaced as confirmed by OR and Plusnet, he'll do some quick checks at the Master Socket, and then tell me that is all my line is apparently capable of and then [censored] (didn't know b*gger was a rude word!) off!

Should I actually ask him specifically to do a SNR reset?

Edited by deleted (Thu 10-Jan-13 12:07:18)

I would probably have speed test results handy (or ask if he doesn't mind you running one while he's finishing off his tea ) and see what that shows, if it's still the same ask what he recommends - if the reset isn't mentioned you could ask him whether he could arrange things for you so your line is reset and allowed to retrain at the best possible speed?