In reply to a post by relax24:

and then [censored]
(didn't know b*gger was a rude word!) off!

Look up the meaning of the word and decide if that's what the Openreach engineer might do at your property!

Edited by Oliver341 (Thu 10-Jan-13 15:01:13)

In reply to a post by Oliver341:

In reply to a post by relax24:

and then [censored]
(didn't know b*gger was a rude word!) off!

Look up the meaning of the word and decide if that's what the Openreach engineer might do at your property!

Wow I knew the informal meaning but didn't know the "technical" meaning. Let's hope he does none of that. Only I'm allowed to do that at my property!

In reply to a post by relax24:

Wow I knew the informal meaning but didn't know the "technical" meaning. Let's hope he does none of that. Only I'm allowed to do that at my property!

There's a word starts with "f" and is often followed by "off". Now tell us you don't know the technical meaning of that .

(Oh - and read your PMs).

Edited by RobertoS (Thu 10-Jan-13 20:35:14)

We have reviewed your issue again today with Openreach and have decided to remove the appointment for tomorrow based on a number of issues that are beyond our control.

First of all the previous engineer did acknowledge that cabling work did need to be done however this was never completed. The correct report was raised via the Openreach systems and has remained with the planning department since then. The report that was raised is for a 300 pair cable to be replaced which would be a substantial cost. As it remains with the planning department I have pushed back on our suppliers to confirm whether there are other circuits affected by the particular cable, to which I have been informed this is not the case meaning we have very little substance to our argument.

Secondly as the report is still awaiting a review, I must advise it is very likely to be rejected based on the costs involved against the benefits it will offer. It would appear there are no circuits running on a serious decline.

Thirdly I requested that our contact at Openreach speaks with the engineer which last visited site who suggested that further changes to the pairs used to the connect the line is likely to decrease the sync speed overall as opposed to actually increase it.

Finally in terms of the line itself an estimate is not guaranteed in any sense and in such cases like this there will be reasons why the estimate cannot be reached. Overall a 55MB sync speed is very good based on the national average. We have now cancelled the appointment for tomorrow.

Should the line experience a significant decline in the future then by all means get back in touch with but for now it will not be progressed based on the facts we have.

We apologise for any inconvenience this issue may of caused.

Guess I'm just going to have to wait for FTTP!

That's rough .

As they say though, in slightly stronger language, these things happen.

It could be worse though. You got a lot more than most people.

Yea, I'm ok with that I guess, it's just I'd like to know (which I've asked) what is affecting my speeds. I seem to have conditions ideal for a much higher speeds, so I guess I just want an explanation, even if they aren't going to do anything about it, of why it's lower.

?
I thought it was almost certain to be that cable that needs replacing? But won't be, just for you, as it isn't actually faulty.

How many people might be on it? And how many get poor speeds, (on ADSLx as well as FTTC), but just assume that's how things are? That reply doesn't really say your the only one, it says your the only one that's complained.

I don't suppose you have any router stats around from when you were on ADSLx?

Edited by RobertoS (Fri 11-Jan-13 16:48:12)

I thought it read as none of the other circuits are connecting at a low rate. That's another thing I don't understand. Engineer says cable should be replaced, plusnet contact them back and now they say the new cable would lower sync rather than improve it

Erm sorry I don't have any router stats from my previous o2 adsl2+ broadband, just that my attenuation was 35db, and my SNR was 3, and I used to get around 6Mbps download speeds.

I could unlock my fibre modem and get the stats from that later if that would help?

Edited by deleted (Fri 11-Jan-13 17:25:11)

It may be that the other pairs are all in use and you got the short straw ie. the one with a more dodgy repair than the others.

A 300 pair cable replacement if that is what they think is really needed is something not done very often and given the speeds you are getting I doubt they even seriously considered it, unless you offered to pay the cost yourself.

Well would not be happy with that out come, Do you talk to your neighbours ? if so and they also have ADSL FTTC it maybe worth while asking them what speeds they are getting, and more importantly if they are
A, Happy with the speeds they get(once you have informed them about the prehistoric BT line plant ) that is causing a serious degradation of service (xdsl)
B, if they would like this fixed, and are willing to sign a formal petition ,should you organise one,
the more people complaining the more chance of BT upgrading the cable , all you can do is make them aware of the facts that they could be potentially being short changed due to this

As for the line not having a fault , it may comply with BT's sin requirements (PTSN) voice, oh and dial up support , But that too is in need of change now that we have FTTC , After all telephone lines where never intended to run ADSL & FFTC services on them, hence why they make no guarantees regarding this

But they don't mind charging ISP'S and SP's for this , If the old line plant is not up to the job,they should replace it, or not sell Xdsl services on it ,