half expected speed on fibre

Hi ,
Yesterday i was connected to fibre with estimated speeds of 75Mb but my current line speed is only 38Mb .
Here is a bt speed test....
Download speed achieved during the test was - 36.61 Mbps
For your connection, the acceptable range of speedsis 12 Mbps-38.72 Mbps .
Additional Information:
IP Profile for your line is - 38.72 Mbps

Upload speed achieved during the test was - 1.83Mbps
Additional Information:
Upstream Rate IP profile on your line is - 2 Mbps

I live about 150m from the cabinet and around 400m from the exchange.
Any advice/help will be much appreciated.
Thanks
mark.

Edited by deleted (Thu 17-Jan-13 12:03:42)

Looks like you're on the 40/2 package by mistake.

Ahh, didnt know they did a 2mb up , guess its another call to plusnet then .
Thanks for reply by the way

i've noticed more are popping up with the wrong package on plusnet, is this a growing trend, i hope not because i'm thinking of moving over to fibre plusnet 80/20.

Anyone know how long it should take to get it switched other to correct speed ?

about 24 hours usually but that is from 40/10 I don't know about 40/2 and I haven't seen any reports of people being put on 40/2 by accident as that isn't a current product so it sounds more like a BT screw up

Edited by deleted (Thu 17-Jan-13 12:39:16)

In reply to a post by Oldjim:

about 24 hours usually

Thanks

see my edit

In reply to a post by Oldjim:

see my edit

Thanks again , PN have sent the request to bt so will have to wait and see

Hope it gets sorted soon. You pay peanuts...