We've got a problem open where a chunk of our new fibre installs are going in as 40/10. We're fixing the problem atm and we can regrade people straight over to 80mb once they have activated. That process takes about a day and the first set have already gone through.

Sorry about the problems here.

Is that down to someone selecting the wrong package on the dropdown list when making the order?

It's due to a bug in an automated order system, the majority of ones that have needed manual intervention have been placed on the correct speed.

Post deleted by shalom2005

After the modify update has been processed do you have to restart the router for it to take affect ?

The modem will have to resync.

In reply to a post by BatBoy:

The modem will have to resync.

So just leave it to do its stuff and all will be good (hopefully)

I'm not sure. You may have to power it off/on.

In reply to a post by BatBoy:

I'm not sure. You may have to power it off/on.

And you may not. When I changed from 40 to 80 it just happened, I didn't have to do anything.

In reply to a post by kasg:

And you may not. When I changed from 40 to 80 it just happened, I didn't have to do anything.

Ah, of course. The modem is probably synced at the full rate but the profile is capping the line to 40/2. So the profile just needs to be adjusted by BTW.