ok my profiles have adjsted but my download speed is still lower than expected .

Download speed achieved during the test was - 40.25 Mbps
For your connection, the acceptable range of speedsis 16 Mbps-77.44 Mbps .
Additional Information:

IP Profile Upload speed achieved during the test was - 16.02Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbpsfor your line is - 77.44 Mbps

I had the same problem - provisioned on the wrong fibre speed. This morning my line is running at a much more reasonable speed 72.5Mbps down/17.8Mbps up. I'm 200m from the cabinet. I didn't need to reset the modem.

It sounds like you're heading in the right direction. What does the BTW availability checker say your line should be capable of?

Edited by deleted (Fri 18-Jan-13 10:55:38)

bt say i should achieve 20 up an 78 down

Im wondering if this could be down to having the modem fitted to an extension,
but wouldnt expect to lose that much speed.

Speed has now jumped to 73Mb , happy days

Same here, Openreach turned up yesterday evening (he was outsourced) and set me up, but my speeds are something like 37/9. The diagnostic Speedtest would not complete so I could not determine my IP profile, but I rang Plusnet, who have confirmed I am on 40/10. Apparently this wll be fixed for a number of customers on Monday, and I was added to this list.