http://www.plus.net/support/hosting/domains/domain_r...

First result when entering domain into the search box on Plusnet's Home Page.

Ouch! Why would anyone pay Plusnet £52.88 to register a uk domain for two years as opposed to the £6 or so it would cost anywhere else? They're 'avin' a larf!

I think what you are highlighting here is a BT issue, not a PN issue.

BT supply the infrastructure for most ISPs and it is their (in)ability here to deliver a quality service that is the root of your father's problems, not PN. Chris has offered you a helping hand, respond to him NOW and you will see a difference. This is clearly a complex BT problem and needs focused management.

I can assure you (from recent on-going experience) that PN do have the ability to manage the resolution of this issue with BT OpenReach, even if they do not have the direct ability to fix it.

Yep. I didn't have time to see if any webspace is included - at first sight it doesn't. Similarly email.

Well nothing has been sorted since the BT engineer came out yet again yesterday. He replaced the BT modem and now the speed has dropped even more and still getting disconnections.

Chrisparr - I have sent you a PM. Hope you can help.

Edited by deleted (Tue 22-Jan-13 12:06:16)

This domain thing flimbo, which is quite separate from the connection issue, sounds odd. Cancelling domains isn't something we hear about.

Would you mind PM'ing me the domain name in question and I'll see what I can find out about it for you, quite independent of Plusnet?

Basically the domain got untagged during an account change from MAAF as mentioned in this post: http://forums.thinkbroadband.com/plusnet/t/4200474-p...

It was then retagged back to MAAF but not added back to the account (as the account had now switched to Plusnet). We've got it tagged back to Plusnet (FORCE9) now and it should be back up and running as soon as the domain records update. Adam's looking after this and will ring again when the DNS records are sorted to make sure the emails are being received correctly.

He's also looking after the fault.

Cheers Chris.

Thanks for looking into the problem. Much appreciated.

Although I think things have been mentioned about the domain now being active, mail is still being bounced from it. Speeds are now 0.25mbps.