zyborg47

Mind dropping me a DM with a query number or your username so I can run some checks.

I'm sorry by the way to hear about the issues re the router, still having the problems with it resetting?

With regards to wireless I'm wondering if changing channels might help, have you tried using inSSIDer to see if any less busy networks are available that might lead to an improved wireless connection?

In reply to a post by thatadamwalker:

zyborg47

Mind dropping me a DM with a query number or your username so I can run some checks.



I'm sorry by the way to hear about the issues re the router, still having the problems with it resetting?

With regards to wireless I'm wondering if changing channels might help, have you tried using inSSIDer to see if any less busy networks are available that might lead to an improved wireless connection?

It is my mate who is having the problems, not me, when he have some time he will get in touch with Plusnet. he is a little busy this week.

As for the router, i got a app on my phone which tells me what channels are available and i used the same channel when I put my router in place. thomson routers used to be good, i got a old 585 and it still works well.

I think plusnet went for the cheapest router they could get, or thought it was cheap, they must have got a good deal on it.
a good idea is to stop forcing people to pay for it, even if it is only postage and packing and let them choose their own.

This is one reason why I have avoided the large Isps over the last 3 years or so.

Please mind your language.

In reply to a post by zyborg47:

The homehub 3 is a strange one, but at least it got a socket marked infinity and not a bit of tape next to a Ethernet port as a afterthought.

Maybe they have changed recently as the one we received last week had a red colour coded port, no tape.

I'd like to comment also that the 582n router really is hopeless even with a 21CN connection. Mine constantly dropped a connection and was utterly useless on wifi with an Android phone.

I went back to the 585 upgraded to v7 and the improvement was obvious from the start. The wifi has never dropped a connection whereas the 582 was seldom connected.

It only cost me £4.99 postage which is not a problem to write off. If PN are doing subsidised routers they would be better charging more for a better quality product. Maybe there was just a bad batch?

It is not worth sending this back as I have a historic collection of routers (!) but this one really is poor. If there is a flash upgrade to the 582 I would be happy to give it a try.

Meldrew

I have found that upgrading the TG582 firmware to v10.2.2.9 made an improvement to my connection. On 20CN it stopped it dropping sync several times a day (although the PPP session stayed up through the brief drop). On 21CN it's managing to hold sync at a higher level and the exchange even had a go at a 3db margin which over a weeks solid connection on the old firmware the errors were to high. (I lost the 3db margin because of multiple power fails when the local electricity sub-station literally blew up)

In reply to a post by gmoorc:

In reply to a post by zyborg47:

The homehub 3 is a strange one, but at least it got a socket marked infinity and not a bit of tape next to a Ethernet port as a afterthought.

Maybe they have changed recently as the one we received last week had a red colour coded port, no tape.

Is that what it is? i admit the router was in a place I could not really get a look at, but it looks like someone have got a bit of tape, cut it into a small rectangle and stuck it on.

The router was made to be a ADSL router, just plusnet stuck some customised firmware on it to turn it into a cable type router. i prefer to have something that is made for the job.

In reply to a post by zyborg47:

In reply to a post by gmoorc:

In reply to a post by zyborg47:

The homehub 3 is a strange one, but at least it got a socket marked infinity and not a bit of tape next to a Ethernet port as a afterthought.

Maybe they have changed recently as the one we received last week had a red colour coded port, no tape.

Is that what it is? i admit the router was in a place I could not really get a look at, but it looks like someone have got a bit of tape, cut it into a small rectangle and stuck it on.

The router was made to be a ADSL router, just plusnet stuck some customised firmware on it to turn it into a cable type router. i prefer to have something that is made for the job.

The one I received last week has a red paper sticky strip under ethernet port 4. I've just put it back in its box and replaced it with a decent router.

In reply to a post by meldrew:

I'd like to comment also that the 582n router really is hopeless even with a 21CN connection. Mine constantly dropped a connection and was utterly useless on wifi with an Android phone.

I went back to the 585 upgraded to v7 and the improvement was obvious from the start. The wifi has never dropped a connection whereas the 582 was seldom connected.

It only cost me £4.99 postage which is not a problem to write off. If PN are doing subsidised routers they would be better charging more for a better quality product. Maybe there was just a bad batch?

It is not worth sending this back as I have a historic collection of routers (!) but this one really is poor. If there is a flash upgrade to the 582 I would be happy to give it a try.

Meldrew

I have a load of routers as well including a old 585, version 2 or something like that and not been updated either and yet it is a great router,. i am going to give it to my brother when I get the time to go and sort it out as he is on the post office with just a Ethernet modem, which I don't like as there is no firewall apart from what is on his computer.

My mate got a old Netgear DG834 the big case one, which he was using for ADSl before he went for fibre and the wireless on that was far better than this thing that Plusnet forces people to pay out for even if it is only P&P.

i still can't believe how bad speedtouch stuff have got, but to be honest, they are not the only ones, I also got a Netgear DG834, but a slightly newer one than my mate and it is far better than a Netgear DGN 2200 i got.

i need to do something about all these routers/modems i got

I got the original frog USB ADSl modem that BT supplied. a old Safecom one, which worked ok when I was on a fixed speed, but could not cope with ADSLMAX. My speedtouch 585, which I got to replace the safecom. the Netgear DGN2200, because i thought my speedtouch was having problems.
The Netgear DG834 I got from ebay after because I was told I could change the firmware and that allowed me to change the SNR.

Done a good job as well and I would still be using it if I did not go for the supplier I am with now, i had to get a cable router, so I got a TP-link TL-WR1043ND i great bit of kit, certainly for the price.

All those units apart from the Frog as it is not wireless does a better job with wi-fi than the Plusnet one.

I've ended up with two TG582 routers (a second one was sent to diagnose and issue) one of which has been upgraded to 10.2.2.9.

On both 20CN and 21CN (my exchange recently upgraded) I've found the 10.2.2.9 firmware gives a better connection. On 20CN with the original firmware I was getting a number of sync drops per day (PPP managed to stay up) - they stopped when the firmware was updated. On 21CN I'm getting fewer errors logged with the new firmware and a slightly higher sync speed and noise margin (although I can't rule out that being a marginal hardware difference).