Hi there,

Sorry to hear that this is still an issue, I've been dealing with this for a few days now and I'm guessing that it's your father that I've been corresponding with rather than yourself?

A new fault appointment has been booked for tomorrow and I'm currently dealing with the email issue.

Yes it is my father you've been dealing with. Email now seems to be sorted and up and running. I've checked it out remotely. Many many thanks! He's very pleased.
Next step is the line speed...fingers crossed for tomorrow.

Edited by deleted (Thu 24-Jan-13 18:45:54)

And after a six hour visit from BT Openreach the line seems to have been fixed too. Running at 28mbps so far. Fingers crossed.
Many thanks to all those involved in getting this sorted out.

Edited by deleted (Sat 26-Jan-13 13:28:53)

What did the openreach guy do to fix your problem? that took 6 hears to fix.

I think he mentioned fixing the "star wiring" at the junction box in the loft.