Thanks Kelly.

Are you sure it's changed? The last change we can see to it was done on 10/12/12 (and rolled 19th) and that's come from Andy who does all the content changes

We updated the page for the Unlimited roll out and haven't touched it since.

I asked about this service before signing up to Plusnet Unlimited Fibre and was told it's already included and that the link was there in error.

In reply to a post by KellyD:

Are you sure it's changed? The last change we can see to it was done on 10/12/12 (and rolled 19th) and that's come from Andy who does all the content changes

We updated the page for the Unlimited roll out and haven't touched it since.

So Pro is not on the rate limiting page, but perhaps it should be. Essentials is rate limited at certain times, and Pro removes those limits, which is probably why Pro used to be on that page, to highlight this fact.

In reply to a post by The_KELRaTH:

I asked about this service before signing up to Plusnet Unlimited Fibre and was told it's already included and that the link was there in error.

I don't think that's strictly accurate - if you look at the "Traffic Prioritisation" section on this page you will see that the product exists and does alter the priorities assigned to certain traffic types for Unlimited Fibre customers:

http://www.plus.net/support/broadband/speed_guide/tr...

It would probably be fairer to describe it as a legacy product which was useful with the previous traffic management strategy, but which is no longer particularly useful for most customers, especially those on Unlimited packages.

Edit: I stand corrected - as Oliver has said, it may be useful to customers on Essentials packages, but my point about Unlimited packages stands, I think.

Edited by deleted (Tue 29-Jan-13 12:02:07)

In reply to a post by KellyD:

Are you sure it's changed? The last change we can see to it was done on 10/12/12 (and rolled 19th) and that's come from Andy who does all the content changes

We updated the page for the Unlimited roll out and haven't touched it since.

I'm absolutely sure. I've used that page several times since 19/12/12. The Pro drop-down was definitely there until very recently.

IIRC both the Unlimited drop-downs also had the same table format as the others, with everything saying Line speed. Now they just have two lines. However, I could be mistaken about that last change - maybe they had been reduced to two lines and I'm remembering the Pro table.

So I agree nothing has changed re the facts presented about the unlimited packages. But the page has changed. Pro was there.

Edited by RobertoS (Tue 29-Jan-13 13:26:20)

In reply to a post by Bright:

http://www.plus.net/support/broadband/speed_guide/tr...

Uh! We have something very odd.

If you follow your link, scroll to the bottom and click the "Guide to broadband speeds" link. Then in the Getting Started section click "Broadband Experience".

Click the down-arrow on Unlimited Fibre. Scroll down that and read Section 2.

Surely from what we read elsewhere on the site, particularly the traffic management blog, those times shouldn't be there - it should be 24/7?
_{Edit - typo.}

Edited by RobertoS (Tue 29-Jan-13 14:29:24)

In reply to a post by RobertoS:

Surely from what we read elsewhere on the site, particularly the traffic management blog, those times shouldn't be there - it should be 24/7?

They probably thought that a page stating "peak hours" are midnight to midnight does not read too well. No doubt Plusnet will be talking to OFCOM about re-designing the KFI, since it doesn't fit in too well with Plusnet's products.

Indeed. I would have expected "Is traffic management used during peak hours?" to say "No". It's not used during peak hours, it's used 24/7 as Oliver says.

The two ticks in the table are not wrong, they are just a small part of the story. PlusNet's traffic management strategy looks good to me (at least on paper), but it's not easy to fit it usefully into OFCOM's simple table. Time will tell if the strategy works well in practice - it relies on maintaining a suitable build-ahead margin for capacity across the network. Not always compatible with tariffs that are highly competitive in the residential market.

Yes, I agree it is all dependent on good forecasting, and maintaining the commitment to provide.

They must have been very sure they could do this for at least a couple of years, else all hell would break loose and their reputation would end up worse than it has ever been. Which a while ago was pretty bad.