Hmmm. Thank you. Being an innocent in such matters I enquired of plusnet, and I was specifically told that it was locked to bt.

Have you given Adam (PN) the details so he can have a look for you?

It's definitely not locked to BT as I've used one in the past with Plusnet (and the newer v3 Hub for that matter) and my parents are currently using one.

No modifications needed to get the v2 Hub working - simply entered my Plusnet Username/Password.

In reply to a post by ArthurDent:

Hmmm. Thank you. Being an innocent in such matters I enquired of plusnet, and I was specifically told that it was locked to bt.

I suppose it's difficult for every Plusnet person to be familiar with every model of home hub. Some of the earlier home hubs required a bit of faffing around to get to work work on another ISP, doable, but you couldn't just change the user name.

It does appear, does it not, from posts on the plusnet forum, that an excellent company is badly let down by its choice of router?

Yup, have sent a long PN (in fact two) but appreciate that Adam will prob want to wait to hear results from replacement router.

I'm sure he get it sorted eventually

I got a TG582n router when I moved from Value to Unlimited and am not overly impressed with it!

Perhaps the guy I spoke with had sussed (not too difficult) that I'm not, and have no wish to be, a techie. Therefore thought that I would run into niggly probs which plusnet would prefer not to inherit - so considered it prudent to say that bt homehub 3 wasn't compatible.
Foolishly, I've already sent it to landfill anyway.

In reply to a post by ArthurDent:

Foolishly, I've already sent it to landfill anyway.

You surprise me - I've always kept old routers as spares or to give away. It's not even legal to send them to landfill, they have to go to an electrical recycling point!

Edited by kasg (Thu 21-Feb-13 16:40:56)

'... they have to go to an electrical recycling point ...'

You mean to landfill in Africa?

Edited by deleted (Thu 21-Feb-13 17:25:39)