Provisional installation date

I'm hoping someone who has had fibre installed can answer this for me.

I received a provisional installation date which is for tomorrow and in the email it said that the appointment would be confirmed but I haven't received any confirmation. Should I still be expecting it to go ahead or does no confirmation mean no appointment?

Hi there,

Sorry to hear that, any chance you could drop me a PM with your username and I'll take a look at your account and check?

Hi. Thanks for replying. I messaged customer support at the same time as making that post and got a reply within an hour confirming the appointment. My Internet was installed yesterday and I'm getting full rate so I'm an extremely happy customer.

Ah fantastic news, thanks very much for coming back and letting me know