In reply to a post by kasg:

I meant that a number of posters have give you the information, I guess you do not consider it authoritative.

I'm extremely grateful to particularly those of you who have taken the time to post your experiences & what you know of the situation. It is helpful to hear how it affects them. But I still just need clarification about which of their reps was correctly describing the current terms & conditions & options for NEW customers. Because Plusnet are contradicting each other & many of you.

In reply to a post by kasg:

Oh, I thought it did, I thought that was now the only thing it did, to the possible detriment of the customer's experience.

http://forums.thinkbroadband.com/plusnet/t/4218660-t...

In reply to a post by Oliver341:

In reply to a post by annie96:

No. I want, as I have stated in the post you quoted to know which is the correct information. As such it is quite clear I do not have the information I need yet.

Even if Plusnet Pro is an option still, which it seems to be, does the fact that it doesn't fully opt you out of traffic prioritisation pose a problem to you?

Initially I would have said yes it would be a problem. But I am swayed by the experiences posted here by current Plusnet customers. And of course looking at their little table thing in the FAQ. So now I would probably say no it wouldn't necessarily be a problem that it isn't a complete opt out. But the point is moot unless it is actually still available to new customers. Two out of three reps said it wasn't .

Just what do you want clarified?

If it's whether traffic management is applied to Unlimited accounts read https://community.plus.net/blog/2012/12/21/its-unlim... The rep(s) who told you the truth are those whose answer match that article.

If it's about whether you can spoil your broadband experience by wasting £5 on the Pro add-on see http://www.plus.net/support/broadband/products/pro-A... Note that it describes it as removing rate limits - there are no rate limits on Unlimited to be removed. But that page confirms it is available for Unlimited users.

You might want to look at how many of the users on http://community.plus.net/ping-graphs/ have the Pro add-on. There's a lot of power users in that collection that were on Extra with the Pro add-on before they moved to Unlimited.

In reply to a post by annie96:

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before I will sign an 18mth contract. Thanks to anyone who can shed some light on this.

PS I'm going to ask nicely that any sarcastic types that post just to tell me 'well if you don't like it choose a different ISP', you aren't helping me so DON'T!!!!!!!!!!!

I note your PS but would ask you to consider the fact that any ISP that needs to tie people into a long contract shows a lack of confidence in their products and support.

You my do better to put the extra £5 towards a service that you can ditch with 1 month's notice if it's not right for you.

I get the very real impression that the ISPs that come in for the most flack are those with long contracts driven by low prices and generally undemanding customers.

As you have found,they also seem to lack properly trained staff at the call centre level.

In reference to www.plus.net/support/broadband/products/pro-Add-On-faq.shtml:

It's available with Plusnet Essentials and Unlimited for both standard and fibre optic broadband. For details of availability on older products, please see our Broadband product archive.

Plusnet tie you in to a contract because when Plusnet order an FTTC connection from BTw they are tied in to a long contract by BTw - that is the same for all ISPs.

There is a non-contract option on standard ADSL because there is no long contract imposed by BTw.

yep until ofcom lean on openreach to stop that anti competitive practice, plusnet will stay long term only, and for that reason I can udnerstand why the OP is been fussy, because its now a huge risk to join any FTTC isp due to the lack of a trial period and lack of a short term contract.

Call them again, advise that you are recording the call (record the call) and if you get the answer you want then sign up. If then you don't get what you want take them to court.

They might train their staff properly in future.

If their T&C's aren't to your liking after you sign then you should be able to cancel with no penalty.

In reply to a post by broadband66:

and if you get the answer you want then sign up.

I have yet to establish what answer the OP does want and why the Pro add-on is such a big deal.