In reply to a post by Oliver341:

In reply to a post by kasg:

Oh, I thought it did, I thought that was now the only thing it did, to the possible detriment of the customer's experience.

http://forums.thinkbroadband.com/plusnet/t/4218660-t...

Yes, OK, it changes the prioritisation rather than eliminating it. http://usergroup.plus.net/prodcomp1.php is always a good resource for this sort of thing.

Edited by kasg (Sat 09-Mar-13 15:35:13)

In reply to a post by Chrysalis:

yep until ofcom lean on openreach to stop that anti competitive practice, plusnet will stay long term only, and for that reason I can udnerstand why the OP is been fussy, because its now a huge risk to join any FTTC isp due to the lack of a trial period and lack of a short term contract.

Openreach currenlty require a 12mths min term from all isp's So why are the Likes of BT retail /Plusnet all pushing a 18mth min term, the MAX for a home connection should be 12mths and or there should be a longer cooling off period of say 1 mth for FTTC products, because of the fact DLM cannot be reset by the isp remotely or disabled ,and the fact that no one can know how FTTC will perform untill it's active on each line,Definatey there should be some safeguards in place that would allow customers out of any contract period penalty free if FTTC underperformed

Edited by tommy45 (Sat 09-Mar-13 15:16:44)

In reply to a post by tommy45:

Openreach currenlty require a 12mths min term from all isp's So why are the Likes of BT retail /Plusnet all pushing a 18mth min term

Probably so they can offer better deals. For instance, on Plusnet Unlimited Fibre Broadband only they charge £50 inc vat for installation, but they have to pay Openreach £96 (and it goes up again next month).

Yes £80.00 + vat is the current openreach charge for install of FTTC
Which will rise next month,

Probably so they can offer better deals

They would probably claim that is the case,
But they won't allow a customer to pay the full install fee and also the option of a 12mths contract instead will they,even though Openreach only require a 12mths term So these "better deals" are better for who in the end?

Edited by tommy45 (Sat 09-Mar-13 16:15:36)

In reply to a post by tommy45:

So these "better deals" are better for who in the end?

For the hundreds of thousands of customers who sign up, I suppose.

In reply to a post by broadband66:

Call them again, advise that you are recording the call (record the call) and if you get the answer you want then sign up. If then you don't get what you want take them to court.

They might train their staff properly in future.

If their T&C's aren't to your liking after you sign then you should be able to cancel with no penalty.

No way that is mental, I want clarification before I sign an 18mth contract.

Hi there,

You can only order the Pro add on once your account is active, however you can order it as soon as that is the case if you wish. I would say that makes it available to new customers?

However as others have posted here, if you have unlimited it basically removes the prioritisation that's on there (note that's prioritisation rather than throttling - so if you're streaming say and downloading from usenet the stream will take priority over the download, but if you're not streaming you'll get the download at line speed).

I'm sorry about the conflicting information and will pick this up with our call centre guys.

Hope that helps explain, and sorry if I've missed something.

In reply to a post by orbrey:

Hi there,

You can only order the Pro add on once your account is active, however you can order it as soon as that is the case if you wish. I would say that makes it available to new customers?

However as others have posted here, if you have unlimited it basically removes the prioritisation that's on there (note that's prioritisation rather than throttling - so if you're streaming say and downloading from usenet the stream will take priority over the download, but if you're not streaming you'll get the download at line speed).

I'm sorry about the conflicting information and will pick this up with our call centre guys.

Hope that helps explain, and sorry if I've missed something.

Fantastic! I just needed confirmation either way from someone official so I know exactly what I'm signing up for, 18mths is a long time. Plusnet is probably where I'm headed. Just don't move your call centres overseas.
Also can I get a static IP with fibre unlimited? I have one with O2 but we are shortly to become refugees they are giving us over to sky, thus my need to change ISP.

Yes
There is a £5 one off charge for it

In reply to a post by orbrey:

However as others have posted here, if you have unlimited it basically removes the prioritisation that's on there (note that's prioritisation rather than throttling - so if you're streaming say and downloading from usenet the stream will take priority over the download, but if you're not streaming you'll get the download at line speed).

That's an odd paragraph, the first half states there's no prioritisation, the second half states there is.