In reply to a post by Oliver341:

That's an odd paragraph, the first half states there's no prioritisation, the second half states there is.

No, "it" = "the Pro option"

In reply to a post by kasg:

No, "it" = "the Pro option"

Right. Although he said "if you have unlimited it basically removes the prioritisation that's on there", but Pro isn't applicable to just unlimited, it's applicable to all products.

In reply to a post by Oliver341:

"if you have unlimited then the pro option basically removes the prioritisation that's on unlimited",

In reply to a post by BatBoy:

In reply to a post by Oliver341:

"if you have unlimited then the pro option basically removes the prioritisation that's on unlimited",

Same is true for Essentials though, and all other products, not just Unlimited.

The sentence makes much more sense when changed to: "if you have pro it basically removes the prioritisation". Although that said it reduces it, not removes it.

But the OP is only interested in Unlimited.

In reply to a post by Oliver341:

That's an odd paragraph, the first half states there's no prioritisation, the second half states there is.

Not quite! Yes, the 1st half states Pro removes prioritisation while the 2nd half which is in brackets defines what is being removed, "prioritisation", as opposed to "throttling".

In reply to a post by XRaySpeX:

Not quite! Yes, the 1st half states Pro removes prioritisation while the 2nd half which is in brackets defines what is being removed, "prioritisation", as opposed to "throttling".

"it" is quite ambiguous in this instance, it is usually used to discuss the last thing which has been mentioned, in this instance "unlimited".

But the good news is that the OP understood it and is happy. I thought I understood it too until the clarifications arose

Hi annie96,

So it seems you've been provided several different answers, although it seems the forum users have been able to shed light into how our products actually work as jelv pointed out;

In reply to a post by jelv:

A line on an unlimited account will run up to line speed no matter what type of download you are running. Traffic prioritisation will kick in if the total bandwidth of everything you are trying to do simultaneously on all the connected devices is faster than your line speed. It will ensure that background activity like P2P is slowed just enough to let gaming, VoIP and streaming run at full speed. Traffic prioritisation is there to improve the overall experience.

The Pro add-on will elevate all activities up to gold or better. This may mean that the balance between background tasks and the time critical tasks could be upset.

My question to you is why you would want to spend £5 per month on something which won't increase the total throughput and runs a significant risk of degrading the overall experience?

The pro add-on would only be available to take up once your service is active, but it would/should be something that isn't needed on our unlimited product. If you feel it is needed then it can always be added.

Your line will always run at line speed, as previously linked too, this and this may help explain it, we use this simply to give the best customer experience we feel possible.

In reply to a post by chrispurvey:

Hi annie96,

So it seems you've been provided several different answers, although it seems the forum users have been able to shed light into how our products actually work

The pro add-on would only be available to take up once your service is active, but it would/should be something that isn't needed on our unlimited product. If you feel it is needed then it can always be added.

Yep, thanks very much, your colleague Orbrey gave me the official confirmation earlier. If I can have a static IP as well, I'll be well happy. Thanks again & to everyone that helped. I'm much happier now I know exactly where I stand.