That's all been submitted for you

I've updated your ticket #66884135 which you can view at https://portal.plus.net/wizard/?p=search

Thanks for your help. I guess that now I only have to wait for the 27/03/2013 appointment to get confirmed

Exaclty that we'll be in-touch.

In reply to a post by xtermy:

Thanks, that would be great

Two sets taken a couple of minutes before posting this.

C:\Users\Bob>ping 95.211.225.168

Pinging 95.211.225.168 with 32 bytes of data:
Reply from 95.211.225.168: bytes=32 time=29ms TTL=57
Reply from 95.211.225.168: bytes=32 time=29ms TTL=57
Reply from 95.211.225.168: bytes=32 time=125ms TTL=57
Reply from 95.211.225.168: bytes=32 time=44ms TTL=57

Ping statistics for 95.211.225.168:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 29ms, Maximum = 125ms, Average = 56ms

C:\Users\Bob>tracert 95.211.225.168

Tracing route to hosted-by.leaseweb.com [95.211.225.168]
over a maximum of 30 hops:

  1     3 ms     1 ms     1 ms  192.168.11.1
  2    65 ms   320 ms   154 ms  lo0-central10.ptn-ag02.plus.net [195.166.128.191]
  3    23 ms    22 ms    21 ms  link10-central10.ptn-gw02.plus.net [84.93.248.178]
  4    26 ms    23 ms    21 ms  hsrp.pth-gw1-2.plus.net [212.159.1.62]
  5    36 ms    30 ms    29 ms  ae2.ptw-cr01.plus.net [195.166.129.4]
  6    32 ms    30 ms    32 ms  ten4-0.lon.leaseweb.net [195.66.225.56]
  7    29 ms    29 ms    29 ms  te0-6-0-0.hvc3.evo.leaseweb.net [85.17.100.23]
  8    30 ms    29 ms    30 ms  te6-1.hv16.evo.leaseweb.net [95.211.171.231]
  9    29 ms    29 ms    31 ms  hosted-by.leaseweb.com [95.211.225.168]

Trace complete.

C:\Users\Bob>ping 95.211.225.168

Pinging 95.211.225.168 with 32 bytes of data:
Reply from 95.211.225.168: bytes=32 time=53ms TTL=57
Reply from 95.211.225.168: bytes=32 time=29ms TTL=57
Reply from 95.211.225.168: bytes=32 time=34ms TTL=57
Reply from 95.211.225.168: bytes=32 time=34ms TTL=57

Ping statistics for 95.211.225.168:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 29ms, Maximum = 53ms, Average = 37ms

C:\Users\Bob>tracert 95.211.225.168

Tracing route to hosted-by.leaseweb.com [95.211.225.168]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.11.1
  2    24 ms    27 ms    30 ms  lo0-central10.ptn-ag02.plus.net [195.166.128.191]
  3    22 ms    25 ms    26 ms  link10-central10.ptn-gw02.plus.net [84.93.248.178]
  4    21 ms    21 ms    21 ms  hsrp.pth-gw1-2.plus.net [212.159.1.62]
  5    22 ms    24 ms    24 ms  ae2.ptw-cr01.plus.net [195.166.129.4]
  6    34 ms    31 ms    33 ms  ten4-0.lon.leaseweb.net [195.66.225.56]
  7    30 ms    30 ms    32 ms  te0-6-0-0.hvc3.evo.leaseweb.net [85.17.100.23]
  8     *        *        *     Request timed out.
  9    49 ms    39 ms    34 ms  hosted-by.leaseweb.com [95.211.225.168]

Trace complete.

Not quite as pretty, but not as bad as the BQM would suggest. (You can correlate the time for the next 23+ hours). I've never tried gateway hopping and don't want to.

In reply to a post by RobertoS:

Not quite as pretty, but not as bad as the BQM would suggest.

The BQM doesn't lie though, and the one in your sig is reporting regular jumps from 20 ms to 60 ms at peak times. It doesn't tell the full story though, as throughput issues are reported regularly too.

The thread on this started almost two months ago and has had hundreds of posts from members giving feedback. Today they said "it's true that we don't know what the exact cause is yet".

I think this would be cause for concern for potential customers.

Thanks. Not looking good and I think I'm starting to regreat yet Latency is my big priority at peak times and if they don't fix the problem I think I won't be able to play online again. Maybe I should have took the 12 months free broadband with O2 and stick with what it works well for me

Do they have any periods where I could cancel?

In reply to a post by xtermy:

Do they have any periods where I could cancel?

Try ringing. AIUI normal Distance Selling Rules apply.

Post deleted by RobertoS

In reply to a post by xtermy:

Do they have any periods where I could cancel?

In reference to www.plus.net/info2/legal/index.html#fibre:

7. You may cancel your agreement for Plusnet Fibre by contacting us at any time up until the fibre service start date. However, you will be liable to pay for any work that we have started or done to install any equipment.

Thanks, I guess that the only way to cancel will be to ring them right? Or maybe I can do it on the open ticket?

I really wanted to see what an 80/20 connection is capable of and maybe to get fastpath if lucky enough. Also, hosting a game server if possible would have been cool

Edited by xtermy (Mon 11-Mar-13 23:18:36)