I shouldn't have to pay anything as they haven't started any work right? Thanks

In reply to a post by xtermy:

I shouldn't have to pay anything as they haven't started any work right?

I would imagine you have nothing to owe, yet.

I think that tomorrow I will try to cancel and stay like I'm right now in O2 without tie myself up in another contract and if Plusnet fix the peak time latency issues soon, move then. Thanks for your help.

I've got your PM and replied too

Just as a reference here's my Sky BQM with 11 people using the connection (which obviously makes it look worse). I'm on Sky 80Mbps fibre not ADSL.

Edited by ukhardy07 (Wed 13-Mar-13 12:45:51)

Forgot the link to my BQM

http://www.thinkbroadband.com/ping/share/4bf82d9e95e...

In reply to a post by ukhardy07:

Just as a reference here's my Sky BQM with 11 people using the connection (which obviously makes it look worse). I'm on Sky 80Mbps fibre not ADSL.

£30 a month for 80/20 is way too much for me Thanks anywas for the graph, is good to know

I'm not going to cancel in the end, I just hope that they fix the peak time issues soon. If not, I won't be a happy customer 27th of March is still my engineer appointment, let's hope I don't have any problems with that like other posts I have seen on the Plusnet's Community forums.

Good luck . It must have been a persuasive PM from Chris !

Bear in mind there is a buy-out facility for the FTTC at £5.75 (or less depending on product) per outstanding month, and something similar for the phone if you have gone for that.

No doubt you will keep us informed, whatever .

Edited by RobertoS (Wed 13-Mar-13 17:57:39)

He didn't have chance to I told him that I wanted to cancel but then, the following day, I told him I wanted to proceed. Thanks for the good luck, I will need it

I knew about the £5.75 per outstanding month for the FTTC but I didn't chech properly for the phone. I guess that the phone contract is for 12 month (already paid in advance) instead of 18 month like for the FTTC, but I'm not sure of that. If Plusnet doesn't convince me, I will be moving somewhere else. I will give them the chance of fixing the latency issues, but 2 months with the same issues are not looking good.

I will keep you all informed of everything, good or bad, as I hope I can help other ones. Your comments back in the beggining of 2010 helped me to decide about going with O2 and I'm glad I did The only thing I don't like about my move this time are the current issues, but they should be able to fix it if they want to. Will they? We will see but not looking good at the moment.

If you signed for the bundle the whole thing is 18 months.

An email today you may not have received, as IIRC you have to sign up for them in your Member Centre that I think you now have access to:-

Posted: Wed, Mar 13 2013 at 17:41:05
Subject: Peak time latency and slowdowns (74185) - UPDATE

This is an update to last week's post about the slow speeds and latency increases some customers have been reporting during peak times.

We are continuing to monitor the network and are working with and responding to customer feedback over on our Community Site Discussion forums. We're aware that some customers are continuing to experience problems during the evening and we're committed to identifying and resolving the cause of these issues.

Earlier today we added four additional 'end points' to help better distribute load across our broadband platform during the evenings. Whilst we don't think capacity is the cause of these problems, it's worth noting that we also increased this earlier in the week.

Over the coming evenings we will be approaching customers over on our Community Discussion forums to help with some diagnostic tests we will be running to help further isolate the cause of the problems.

It's worth noting that some of the examples we have seen have been the result of individual line faults, localised service outages or problems affecting telephone exchange capacity. We will continue to escalate problems like this to our suppliers where necessary.

Apologies for the continued inconvenience.

It's made no difference to mine, as you can see . I went out at 18:30, laptop put into hibernation, and returned a few minutes ago.