As I said on one of the other threads, the easiest way to migrate from an LLU provider to non-LLU (or even LLU to LLU) is via a new phone line. It might cost more but it's pretty much hassle free and if you move to BT the new line is free.

Right just wasted around 2 hours on the phone with PlusNet and sky.

PlusNet are saying that Sky holds the line and they cant do anything....

If I cancel with Sky I lose my existing phone number, if I get a new line I lose my phone number.
Sky are saying that are not holding the line, PlusNet are saying that Sky are holding the line..


Is there someone who can deal with this...anywhere?

there must be some sort of Management within PlusNet that can oversee problems of this nature?

as it stands I am stuck with Sky and No-One can take the service up...


I just want rid of Sky off my line and PlusNet to take it over..how more simply can I put it.

Hi there,

Was the number issued by Sky, or was it ported from BT to Sky? If the former, we'd not be able to transfer it anyway I'm afraid. If the latter though we should be able to.

Unfortunately the issues with our supplier's systems are what's stopping us from migrating the phone service over, hence the trouble.

In reply to a post by orbrey:

Hi there,

Was the number issued by Sky, or was it ported from BT to Sky? If the former, we'd not be able to transfer it anyway I'm afraid. If the latter though we should be able to.

Unfortunately the issues with our supplier's systems are what's stopping us from migrating the phone service over, hence the trouble.

I have had the Number for the last 12years since moving to this property, it is also used for my work so changing isn't an option, I have taken it with me with every ISP I have ever used.

I understand that the problems are not of your doing but surely there must be a workaround if this is happening all over the place. Emailing someone doesn't really get anyone anywhere, actually speaking to someone is the only way to get this problem resolved, if one of the PlusNet Management were to explain to the OR management then I am sure this could be resolved with the minimum of fuss.

I do appreciate the help but its frustrating being passed around different companies and departments and still not getting anything done.

regards

That's the sort of post that makes the Plusnet (not your fault) policy of referring euphemistically to "our suppliers" an utterly stupid thing to do.

The obvious answer to it from a customer is "then ruddy well change your suppliers to someone that doesn't have all these problems that recurringly screw you and us up".

If you just said Openreach or BT Wholesale, as appropriate, it would be far easier for people to understand and forgive ....

"Sorry Sir, I know the meat on your plate is horsemeat. It's our suppliers still keep sending it even though it's a bit of a nuisance. There's nothing we can do Sir".

Understand what you're saying, however the only workarounds we have are those we've advised.

This has been reported, we're sending examples of where these orders have failed over to help the investigation. As has been said though, it means (from my understanding) rewriting a significant amount of code and this is on a system that's used by all resellers. It's not a small task.

We are pushing on this as hard as we can, I'm really sorry we're stuck where we are.

I realise that rewriting code may take a long time, surely this adds weight to having a short term solution, Does business just stop if things get broken or don't work properly? no....someone needs to be a little inventive and figure something out as this will be costing you and other ISP's a great deal of time and money!

I find it hard to believe that nothing can be done, perhaps go back to the old way of doing things, talk to one another.

from my business point of view, If I said that something couldn't be done because a computer wont allow it, I don't think I would be employed too much after that.

Frustrating.

Does Little Britain carol work at plusnet, because there is a lot of "computer says NO"

In reply to a post by RobertoS:

That's the sort of post that makes the Plusnet (not your fault) policy of referring euphemistically to "our suppliers" an utterly stupid thing to do.

I agree 100% with your statement. It doesn't win Plusnet any points.

In reply to a post by vf12vf:

I have had the Number for the last 12years since moving to this property, it is also used for my work so changing isn't an option, I have taken it with me with every ISP I have ever used.

One reason I switched to VoIP for my business line 8 years ago, it's removed a lot of the hassle when I've had to move.