Turn it off, replace the cable and turn it on, straight away.

I asked for proof of postage the lady added the post code on the receipt for me, also mine wasn't as much as a jiffy bag more like a big blue plastic bag with no padding whatsoever wasn't my problem if it arrived broken ! .

As for replacing your cable Bright gave me some advice that I followed and it worked for me when moving and changing cables.

http://community.plus.net/forum/index.php/topic,1131...

Post 7, 3rd paragraph.

Hope that helps.

Edited by deleted (Sat 30-Mar-13 03:40:29)

As promised, that's what happened:

10th of March, ordered PlusNet online without submitting the MAC code.

11th of March,requested and received my MAC code from O2. Also, submitted to PlusNet.

12th of March, received a text message from O2 saying that they have been told that I'm transferring my Home Broadband service. Also, another text message from O2 that the jiffy bag to return the O2 router it's on its way.

27th of March, transferred to Unlimited Fibre Broadband with PlusNet.

7th of April, I got a text message from O2 that my next bill is -£6.29 (normal bill £13) what it means that they have refunded 15 of 31 days (I was exactly 16 days with them rom the previous bill) and I haven't been charged anything else.

I did submit the MAC code straight away without waiting the 7 days and they haven't charged anything for that so far. If something changes, I will let you all know

Thanks for the update. It looks as though O2 are not bothered when the MAC is used.

Wish you happy and a trouble free experience with PlusNet.

Maybe the 7 days are just before the transfer happens, mostly impossible to happen

I have just seen that you have the SamKnows Whitebox. I got mine about a week ago just after I switched to PlusNet Fibre but I did order it when I was on O2, how should I contact them to let them know about the change? Or shouldn't I bother? Still not connected as need to sort a spare plug to connect the device. Not looking forward to have 3 devices connected I also wanted to connect my DGND3300v2 to use the wireless from it instead of the TG582n one, 4 devices would be mad :'(

In reply to a post by xtermy:

Maybe the 7 days are just before the transfer happens, mostly impossible to happen

The "7 days" applies from the receipt of the MAC to the date of transfer.

You would have to be extremely unlikely if that managed to be less than 7 days!

In reply to a post by xtermy:

I have just seen that you have the SamKnows Whitebox. I got mine about a week ago just after I switched to PlusNet Fibre but I did order it when I was on O2, how should I contact them to let them know about the change? Or shouldn't I bother? Still not connected as need to sort a spare plug to connect the device. Not looking forward to have 3 devices connected I also wanted to connect my DGND3300v2 to use the wireless from it instead of the TG582n one, 4 devices would be mad :'(

Yes you do need to contact Samknows at [email protected] as they do need to know what internet package you have and that, as I understand it, will determine which Whitebox can be used! They may have to send you a different Whitebox!