Scuppered! Sky re-contract for 12 months when downgrading. Will leave order pending and hope for a fix soon

I have been on the phone for hours and still no solution, Sky says they are not holding the line, Plusnets system says they are!

Cant cancel with sky completely as I will lose my number..same with new line install!


really stuck now

Hi,

I am thinking of moving from Virgin Cable service to Plusnet FTTC. Would I have same issue if I want to keep my number?

TD

Totally different
Virgin cable is not via a phone line so you would need to get one unless your phone isn't via Virgin cable

Sorry to hijack to thread a little, but is this situation the same for BT infinity customers wanting to change over to Plusnet Fibre?

I understand they are two completely different things. However I moved from BT to Virgin Cable 15 months ago and ported my landline number. I now want to move back to a normal phone with FTTC via Plusnet and am wondering if it is complicated to port my number back (I know it is possible under normal scenario).

Thanks,

That is entirely up to Virgin and they can be difficult

Yes I heard that. But my scenario doesn't fall into the category this thread is about which is Fibre migration from another LLU provider as I don't believe Virgin Cable connections fall into that category do they?

But your original question was about keeping your same phone number

Based on past experience with this sort of issue - BT rewriting code in ordering system - would anyone hazard a guess about whether the timescale for a fix might be in the range of weeks or months?