Did a bit of Googling and found a BTO document "Improvements to FTTC
double migration scenarios" which details exactly how to migrate an existing MPF+FFTC customer to new MPF+FTTC provider:

1. MPF (CP1) + FTTC (CP1) migrates to MPF (CP2) + FTTC (CP2)
a) CP2 places a FTTC SIM Provide order
b) CP2 places a MPF SIM Provide migration order as the gaining CP
c) The MPF order triggers a MPF managed cease to CP1 and an FTTC managed cease to CP1

Ensure that you place the FTTC order first and process the FTTC order as a provide rather than a migration in order to trigger the managed FTTC cease activity.

Taken from document here:
http://www.openreach.co.uk/orpg/home/products/produc...

Is this the order of procedures which is currently broken and results in order rejection for Plusnet? If not, perhaps this route could be followed?

not sure what all that means...but hoping that it means I can get out of Sky and move to PlusNet..

if this is the case, is it worth sending this to the PlusNet advisor trying to deal with my issue?

Pretty much, yes. Basically we can either place a simultaneous order or we can transfer the phone line first (we can't place a broadband order on a line we don't own, hence why we can't migrate the broadband first).

It's the phone order that fails though - basically the ordering system registers the broadband already on the line as an incompatible product, and then rejects the phone transfer order. That's why it either requires a new line or the existing broadband to be cancelled.

Just to be sure of what you are saying - for my scenario are the provisioning team definitely placing a FTTC SIM PROVIDE (not migration) order first, and then placing a MPF SIM MIGRATE order afterwards. It seems to be very specific that if they are processed in the wrong order they do not get matched up by the BTO systems and will reject the phone order with the error you mention.

In reply to a post by lgb2000:

... which details exactly how to migrate an existing MPF+FFTC customer to new MPF+FTTC provider:

1. MPF (CP1) + FTTC (CP1) migrates to MPF (CP2) + FTTC (CP2)
a) CP2 places a FTTC SIM Provide order
b) CP2 places a MPF SIM Provide migration order as the gaining CP
c) The MPF order triggers a MPF managed cease to CP1 and an FTTC managed cease to CP1

Is this the order of procedures which is currently broken and results in order rejection for Plusnet? If not, perhaps this route could be followed?

Plusnet is not MPF. It is SMPF plus optional WLR, but the line has to be on WLR with someone. (Even Sky can[/do] move it from MPF to WLR if you migrate the broadband away. I don't know if they still do, but I think so).

Then I guess this scenario applies:

3. MPF (CP1) + FTTC (CP1) migrates to WLR3 (CP2) + FTTC (CP3)
a) CP2/3 places an FTTC SIM Provide order
b) CP2 places a WLR3 SIM Provide migration order as the gaining CP
c) The WLR3 order triggers an MPF managed cease to CP1 and an FTTC managed cease to CP1

Plusnet seem to be placing a simultaneous order and the phone order then rejects, however this seems to be at odds with the Openreach method above.

That's better .

It's the SIM Provide I think is the issue. I'm not sure they are up to speed on that, or even if it is built into their ordering system or not, even for ADSLx. I fear not.

What I've been able to deduce is that Plusnet only seem to use the simultaneous provide when the telephone is with a third party. If Plusnet are also providing the phone they seem incapable of setting up a simultaneous provide.

So for someone moving from Sky or O2 the best route may be order a move of the telephone to BT Retail or the Post Office and get a simultaneous provide code. Then order the broadband from Plusnet using the Sim provide code. Finally when that's all up and running move the phone from BT to Plusnet. Unfortunately although that should minimise down time it's far from being the cheapest option.

In reply to a post by jelv:

order a move of the telephone to BT Retail or the Post Office


Finally when that's all up and running move the phone from BT to Plusnet

Wouldn't the intermediate provision (i.e. to BT) involve a minimum Contract Provision?

In reply to a post by johnjburness:

Wouldn't the intermediate provision (i.e. to BT) involve a minimum Contract Provision?

Yes it would. This method would require staying with BT for 12 months or paying a hefty termination fee.