In reply to a post by RobertoS:

It's the SIM Provide I think is the issue. I'm not sure they are up to speed on that, or even if it is built into their ordering system or not, even for ADSLx. I fear not.

*WHOSE* ordering system ?

At present Openreach has a discount deal (running January until end June 2013) specifically for simultaneous provide (but including a new phone line) so presumably they can do a simultaneous provide

I don't know if it would work, but XL Telecom (business sector) can offer a line for a time without any minimum term. Told me they could offer it for 2 days if someone only wanted it that long.

However, it may complicate matters as they presumably only deal with 'business' lines (but 12 quid or whatever +VAT is probably a lot less than breaking a year long contract with any telco in the residential market).

In reply to a post by mabibby:

Doesn't that mean you could just cease the ADSL/FIbre service with Sky on the line and leave it with just the telephone service. Then migrate the phone service, then order fibre again?

One assumes Sky could but seems like they won't - perhaps they know that by not doing so, it messes up a migration!

In reply to a post by Manook:

Guess im stuck with sky as paying £50 for a new line defeats the point of moving to save money! Also cant cancel sky and then move as the missus would go mental with no internet for a few weeks.

I think BT manage SIM provides on Infinity from Sky MPF (full LLU).

Pay for fibre and end up with adsl 10mb

I would never recommend this company to anyone not even my worst enemy, I was with talktalk and was getting a steady 66mb on their fibre network, I decided to move providers to get a better deal so I signed up to Plusnet, I was told by talktalk that they would leave my service active till my new provider taken over my line. I was phoned after I signed up saying that they had trouble taken over my line as I couldn�t get fibre I explained that I was already on fibre with talktalk and was getting 66mb I was told that I needed a new telephone line installing in order to correct the problem I asked when the service went over to plusnet would I still receive the internet yes they said, on the day the openreach installed my line he told me that he had to disconnect my fibre and that another appointment would be made for my fibre, what I had been told by plusnet was a lie in order for me to sign up, they started charge me for telephone calls when I had signed up to anytime calls I then noticed they where charging me for service I hadn�t signed up to, on the day my fibre was to be installed they capped my line to 10mb I have been paying for super fast fibre as they call it at £20 a month on a 18 month contract and all I have been getting is adsl speed I have spent endless hours on the phone complaining I told them I wanted out of their contract and reimbursed the years line rental I paid up front they said they would let me out of the contract if I paid them the remainder of my contract and I would loss the ten months line rental I had remaining, I have now taken my complaint to their ombudsman and are now waiting on them to make a decision, trust me I wished I had paid more to stay with my previous provider Plusnet is the worst provider I have ever been with and I have been with them all. AVOID PLUSNET

In my case and many others, the majority of Plusnet Cock-ups seem to be at service changeover, things can then be a bit of a nightmare as their info pages still seem to be out of date or just plain wrong, which makes it near impossible to get sense from their customer service, as the incorect info is all they have to guide them much of the time. The PN staff on here try to be very helpful, but they struggle with the PN system and very often their reply contains "That should", "I believe" or "I have not dealt much with that".

Edited by professor973 (Sun 07-Apr-13 10:59:01)

As we are both in the same boat at the moment I wondered whether you decided to get a new landline/number or remove current fibre service, then migrate or perhaps nothing?

Once I've sourced a suitable mobile dongle I am going to remove the Sky Fibre broadband service. I am told by PN that it will take 24 hours for the Openreach systems to show the service tags are removed and then a simultaneous provide order will take 10-12 days so I'd be looking at around 2 weeks without internet, but no loss of phone line or number. Not ideal, but seems to be the best way out of it!

Just an update for anyone following this saga. I phoned Sky to cancel my Fibre broadband service so that I could progress with my PN migration, albeit with 2 weeks without internet, a reasonable trade-off for the higher speeds and lower prices.

Turns out Sky cannot remove the Fibre product without also cancelling the phone line, which is not what I was told when I added it! The adviser also seemed surprised by this. I negotiated with them to allow me to downgrade to ADSL (normally 12 month re-contract) and then allow me immediate migration to PN without early termination charges, as I was mis-sold the Fibre product and was clearly told I could remove it after 12 months if I wished.

Upshot is I should be able to migrate all services to PN seamlessly once the ADSL downgrade has happened. A favorable outcome in the end but a tedious voyage of discovery of the difficulties involved with changing phone + broadband. A shame that it's not as easy as it makes out on the website! "Sit back, relax and leave it to us"....

In reply to a post by lgb2000:

I negotiated with them to allow me to downgrade to ADSL (normally 12 month re-contract) and then allow me immediate migration to PN without early termination charges, as I was mis-sold the Fibre product and was clearly told I could remove it after 12 months if I wished.

Do you have that in writing?

In reply to a post by lgb2000:

Turns out Sky cannot remove the Fibre product without also cancelling the phone line, which is not what I was told when I added it!

Found it:

In reference to www.sky.com/shop/terms-conditions/broadband/:

If after we move you to our Sky Network, you decide to cancel or switch your Sky Broadband service to another provider, your Sky Talk services will automatically be cancelled at the same time.

Makes things a whole lot more awkward. Hopefully the providers can pull their fingers out and rectify the fibre MPF -> BTw migration process.