RobertoS, now that I have read the thread to the link you provided above, I can understand why PN are asking pcoventry76 for the £49.99 reconnection fee. If the line was with Sky LLU and has been stopped or ceased it needs to be connected back to BT network. It�s what puts some people off Sky and Talk Talk, amongst other reasons, having the line on their network! So in pcoventry76 case the fee seems to apply.

Edited by deleted (Wed 10-Apr-13 01:22:12)

A sale where you make a loss is only a good sale if scope for large profit at a later date.

Adsl is so low cost that is not the case.

Check with talktalk the line connection may be charged and appear as a credit on the bill

In reply to a post by scopio:

Just tried to sign to PN Unlimited Broadband and phone through Top Cash Back and to my surprise there is a £49.99 activation fee on my first payment! Is this new as I thought that if you take the phone the £25 activation was waived!!

Was you address on their database? Im looking at signing up and Im getting this too, I think its because they are using an old postal database so things arnt tallying up .

In my case we changed the houses number 2 years ago and if I use the previous number the activation fee isnt included

Yes my house number was in the database, so in the end I ordered by phone.

What is a puzzle is that if I tried to order online directly though PlusNet web site the £49.99 fee does not appear. It seems it only comes up when ordering via Top Cash Back! Smells of something like not wanting to pay the cash back!

Plusnet's copy of the Royal Mail Postal Address File is way out of date. I discovered this when helping someone on their Community forums.

Hmm, not sure this is anything to do with us - signup uses BTs live appointing systems. Only issue would be if you had to choose the option for 'address not listed'.

Was it at signup you found the issue Jelv, or somewhere else?

probably here http://community.plus.net/forum/index.php/topic,1136...