Plusnet Service Activation Info link not working &.....

The "If you just want to check when your service is due to be activated, or check progress on your order, you'll find this information in the link below." link takes me to the general help page. I was told (on the phone) the other week it (Fibre Broadband) would be installed on the 17th (four days away). However I haven't received any email notification or received the router & I'm panicking.

I'm loathe to ring again (listen to music for an hour) & have assurances that are not backed up with something concrete like an email or receiving the router.

Login to the Member Centre and pick 'Help & Support'. On the left hand side, hover over 'Help Assistant' then select 'View all my questions'. Any activity with regards your order should be here (there should be a bunch of Service Notice types).

In reply to a post by Spasch:

Login to the Member Centre and pick 'Help & Support'. On the left hand side, hover over 'Help Assistant' then select 'View all my questions'. Any activity with regards your order should be here (there should be a bunch of Service Notice types).

It is empty

Are there any closed tickets? You will need to look at the closed 'questions'.

I'm being connected Thursday and my questions are there to see following the above guide.You did press go didn't you after the closed questions in the last 7 days?

I got my Router Saturday.

In reply to a post by LEEEVANS69:

I'm being connected Thursday and my questions are there to see following the above guide.You did press go didn't you after the closed questions in the last 7 days?

Um..................... perhaps if I had I would have seen them

No appointment mentioned though & still no router just a reference today to "Hardware Queued for ordering." Very worried, even if they send it today doesn't mean it will arrive in time. This isn't good.

Not sure if this will help but the times between my two questions wasn't long

Service Notification
10:21am, Friday 10 May 2013
Hardware Queued for ordering


Service Notification
10:42am, Friday 10 May 2013
Order placed for hardware bundle


Then mine arrived Saturday, so plenty of time

Edited by deleted (Mon 13-May-13 16:14:10)

In reply to a post by annie96:

(listen to music for an hour) & have assurances that are not backed up

Waits times of an hour? suckering suckertash!

In reply to a post by LEEEVANS69:

Not sure if this will help but the times between my two questions wasn't long

Service Notification
10:21am, Friday 10 May 2013
Hardware Queued for ordering


Service Notification
10:42am, Friday 10 May 2013
Order placed for hardware bundle


Then mine arrived Saturday, so plenty of time

Thanks Lee yes that does help. Mine just got here you were right. I'm going to be expecting a blow by blow description of your installation on Thursday to appear somewhere on this forum . So I know what to expect on Friday. Have you received written or email confirmation of the installation visit yet?