Well using Firefox 20.Or IE7 i don't have any issue finding Broadband Only options from the plusnet Home Page Screenshot of Plusnet home page Outlined are most of the places you can access details of broadband only 1 in the middle i think is new, Details of Broadband only packages

I just tried logging on under a different user name that I don't normally use then explicitly clearing cookies and all history, etc, in both Firefox and Chrome and the Broadband only options then reappeared. That would seem to be the key, rather than being anything to do with which browser you were using.

Makes no difference if cookies are cleared or not for me, I'm still able to navigate to "broadband only" I can't see what changing user profile in your O/S would do TBH, Unless it's damaged/corrupt in some way or other

Edited by tommy45 (Sun 12-May-13 20:45:40)

In reply to a post by tommy45:

Makes no difference if cookies are cleared or not for me, I'm still able to navigate to "broadband only" I can't see what changing user profile in your O/S would do TBH, Unless it's damaged/corrupt in some way or other

Well, so far, every time I have cleared cookies, the Broadband only option has reappeared. I don't particularly want to clear cookies on my normal installation of Firefox or Chrome as I'd quite like to keep them, hence why I tried a different user profile, which has a completely separate set of cookies and temporary files, none of which I needed to keep.

In reply to a post by kasg:

In reply to a post by tommy45:

Makes no difference if cookies are cleared or not for me, I'm still able to navigate to "broadband only" I can't see what changing user profile in your O/S would do TBH, Unless it's damaged/corrupt in some way or other

Well, so far, every time I have cleared cookies, the Broadband only option has reappeared. I don't particularly want to clear cookies on my normal installation of Firefox or Chrome as I'd quite like to keep them, hence why I tried a different user profile, which has a completely separate set of cookies and temporary files, none of which I needed to keep.

I find this firefox extension quite handy when a site messes up or confuses it's own cookies or I need it to forget me https://addons.mozilla.org/en-US/firefox/addon/cooki...

Seems Plusnet REFUSE to offer me broadband-only as I've cleared them twice and still no option for it. (Using CTRL_SHIFT_R too)

EDIT: Third time's a charm. To be honest though, if I have to go to these lengths to get an bleh set of offerings, I prolly won't bother with plusnet.

Edited by deleted (Sun 12-May-13 21:02:14)

In reply to a post by Pyrii:

Seems Plusnet REFUSE to offer me broadband-only as I've cleared them twice and still no option for it. (Using CTRL_SHIFT_R too)

EDIT: Third time's a charm. To be honest though, if I have to go to these lengths to get an bleh set of offerings, I prolly won't bother with plusnet.

It was annoying me, too, since I had been planning to leaflet anything up to 200,000 homes, but if the option for broadband only wasn't there, my own websites would look like they were lying about the product set.

I think Plus.Net has a lot of "thinking" to do before messing (nearly put something that'd be censored) around with their website like this. Bob Pullen if you see this, please feed it back to Marketing and whoever decided on this "test" that as a customer wanting to promote your service, I feel you should keep ALL options you offer on display and not &^^$ with the site for your own reasons, however long or short such a test might be. How the &^%* can I put together a website saying that someone can choose "broadband only" at some price, if they visit and find almost everything leads them to having their phone service with you.

It may be avoidable via the "order process" but someone not wanting to switch phone service will never get to do a blasted order, they'll click to another website well before seeing they don't have to take Plus.Net Line Rental.

If whoever decided on this doesn't "see" that, they need a course in something... commonsense, perhaps (and sorry, moderators, or whoever, if that's considered a personal attack and determined unacceptable... as it's actually meant to be, because I deem the person a complete idiot for deciding to go with this ridiculous "test").

PS Bob - I refuse to say "order journey" or whatever marketing/software engineering speak was written the other day... it's a "process" in my (old, rusty) book.

I remember bookmarking the Claranet SOHO 'gamer' account order pages, but I bet if I try to order 13 quid a month unlimited (off peak) broadband, it won't let me Bet they cannot be found by old links on their sites.

Clara is one ISP which makes relatively few changes (at least on the outside, looking on as a non-customer for some years, but still bit of a fan).

Hi,

Unfortunately, we removed the Claranet SOHO Gamer package from our product list.
It was mainly a change in business direction which prompted its removal.
However we still have a similar products available.

If you would like like to know more, please feel free to direct message me?
Regards

Thanks Anthony - probably worth your while to get ThinkBroadband to mark your account as that of an ISP, and I'll be in touch, and feel free to send me a private message with the info...

I notice now both BT and plusnet sites will not show packages straight away, have to find something else to click onto view, seems odd site design to force people to click more to order, or maybe thats just modern site design but I find it odd.