Something not right :/

[img]http://www.speedtest.net/result/2709203984.png[/img]

http://www.thinkbroadband.com/speedtest/button/13686...

What does https://portal.plus.net/my.html?action=data_transfer... say for your current line speed?

Phone exchange:
ST MARYCHURCH
Estimated line speed:
53Mb (Accurate to within +/- 1Mbit) - Checked on 2013-05-02 20:08:42
Current line speed:
78 Mb

As you say, looks very wrong. Try the BT Wholesale test, including the Further diagnostics bit, and post back.

d/l mbps 1.16
u/l mbps 7.39
Ping (ms) 47.88

Download speedachieved during the test was - 2.95 Mbps
For your connection, the acceptable range of speedsis 16 Mbps-51.1 Mbps .
Additional Information:
IP Profile for your line is - 51.1 Mbps


Upload speed achieved during the test was - 7.41Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps

Ring support and check your account has been fully activated.

ok will do need to pop out for 20 mins but will do it as soon as i'm back.

Support said they never seen this low of a d/l raising a ticket with openreach....great!!

I hope that gets sorted soon for you. Feel free to PM myself or one of my colleagues via this forum if you need any help beyond that.