FAQ




1. Best Effort Test: -provides background information.

Download Speed
14.8 Mbps

0 Mbps 47.43 Mbps
Max Achievable Speed

Download speedachieved during the test was - 14.8 Mbps
For your connection, the acceptable range of speedsis 12 Mbps-47.43 Mbps .
Additional Information:
IP Profile for your line is - 47.43 Mbps

2. Upstream Test: -provides background information.

Upload Speed
8.16 Mbps

0 Mbps 20 Mbps
Max Achievable Speed

Upload speed achieved during the test was - 8.16Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps


We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.

In reply to a post by LEEEVANS69:

We were unable to identify any performance problem with your service at this time.

Poppycock, of course, and generated because the speed exceeded 12Mbps.

All new to these speeds, been told to wait a few days and see what it is then.

Looks to be progressing. I wonder if it is typical for speed to increase over a settling period (that's counter to what I've read here)?

I'm still holding my MAC as changing something that's not broken can run in to problems
But I want fibre, just because I can get it (currently I get a solid 13Mbps with BE).

An interesting set of reports...

The implication is that, even though you have a sync speed of around 48Mbps, there are a lot of errors. Those errors would appear to be affecting download speeds because a lot of re-transmissions are required.

However, high levels of errors would normally trigger DLM to add FEC, add interleaving, and eventually apply banding... all of which ought to drop your sync speed, but fix the errors.

If DLM is going to do this, I'd expect your sync speed (and IP Profile) to drop over the next 3 or 4 days (assuming that today's visit caused a DLM reset), but for your download speeds to rise up to meet the lowered profile speed.

oh dear

1. Best Effort Test: -provides background information.

Download Speed
6.59 Mbps

0 Mbps 47.43 Mbps
Max Achievable Speed

Download speedachieved during the test was - 6.59 Mbps
For your connection, the acceptable range of speedsis 12 Mbps-47.43 Mbps .
Additional Information:
IP Profile for your line is - 47.43 Mbps

2. Upstream Test: -provides background information.

Upload Speed
8.36 Mbps

0 Mbps 20 Mbps
Max Achievable Speed

Upload speed achieved during the test was - 8.36Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps


This test was not conclusive and further testing is required.This might be useful for your Broadband Service Provider to investigate the fault.
If you wish to carry out further tests,please click on 'Continue' button.If not, please close the window using 'Exit' button and contact your ISP for further assistance with these results.

1. Best Effort Test: -provides background information.

Download Speed
2.97 Mbps

0 Mbps 47.43 Mbps
Max Achievable Speed

Download speedachieved during the test was - 2.97 Mbps
For your connection, the acceptable range of speedsis 12 Mbps-47.43 Mbps .
Additional Information:
IP Profile for your line is - 47.43 Mbps

2. Upstream Test: -provides background information.

Upload Speed
8.44 Mbps

0 Mbps 20 Mbps
Max Achievable Speed

Upload speed achieved during the test was - 8.44Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps


This test was not conclusive and further testing is required.This might be useful for your Broadband Service Provider to investigate the fault.
If you wish to carry out further tests,please click on 'Continue' button.If not, please close the window using 'Exit' button and contact your ISP for further assistance with these results.

I think we don't have a problem now



FAQ




1. Best Effort Test: -provides background information.

Download Speed
45.25 Mbps

0 Mbps 47.43 Mbps
Max Achievable Speed

Download speedachieved during the test was - 45.25 Mbps
For your connection, the acceptable range of speedsis 12 Mbps-47.43 Mbps .
Additional Information:
IP Profile for your line is - 47.43 Mbps

2. Upstream Test: -provides background information.

Upload Speed
8.48 Mbps

0 Mbps 20 Mbps
Max Achievable Speed

Upload speed achieved during the test was - 8.48Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps


We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.

Please visit the FAQ if you are unable to understand the test results.

Is it stable at that speed now? what was the fix in the end, if you know?

Yeah is stable now, i have no idea because this morning it was damn low and was ready to call again, but seems to have increased now .

I'll keep an eye on it, but hopefully it's sorted,

Edited by deleted (Fri 17-May-13 11:15:58)