Just phoned them and i failed a whoosh test?
So that tells them the problem and it's being actioned on.

In reply to a post by LEEEVANS69:

Just phoned them and i failed a whoosh test?

That's a new one on me.

http://www.1computercare.co.uk/blog/index.php/2007/1...

Thanks maybe they just tested the copper from the FTTC to the house?
Opening web pages are so slow, my phones faster lol

And yet your IP Profile is staying at a solid 47.43Mbps, suggesting that the VDSL modem has not re-synchronised - in which case you aren't suffering from disconnection problems.

It also means DLM hasn't intervened (otherwise you'd see speed changes), so DLM isn't seeing line errors.

It is a shame that you haven't got a TBB BQM meter running (so we could see disconnections and/or packet loss), or that your modem isn't unblocked (so that we could see the error rate and the uptime)

The nearest thing I can think of is to ask Plusnet for one of their graphs of the Radius server connection/disconnections. You'd probably be best off asking on their forum, rather than via a ticket.

Another question: Do you have a static IP address from Plusnet? It would have cost you a one-off £5. If not, can you watch what IP address you've been allocated on the router, and see if it ever changes?

If you have the Technicolor TG582N, then it'll probably be under the "Broadband Connection" and "Internet Services" menu items.

Ta for the reply and it's ok now
No static ip


FAQ




1. Best Effort Test: -provides background information.

Download Speed
46.63 Mbps

0 Mbps 47.43 Mbps
Max Achievable Speed

Download speedachieved during the test was - 46.63 Mbps
For your connection, the acceptable range of speedsis 12 Mbps-47.43 Mbps .
Additional Information:
IP Profile for your line is - 47.43 Mbps

2. Upstream Test: -provides background information.

Upload Speed
8.21 Mbps

0 Mbps 20 Mbps
Max Achievable Speed

Upload speed achieved during the test was - 8.21Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps


We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.

Looks to be sorted now, what a difference it makes too.
Thanks all for the advice

Fairly shocked tbh never knew what are useage was before on 02 glad i went unlimited son and me streaming films, son on his xbox 25gb since last Wednesday, bearing in mind the couple of days with slow speeds...madness!!

So what do you think caused the problems?

And yes - streaming films is a good way to gobble through the usage allowances.

The engineer said i was on 80 d/l so they trimmed it back and it seemed to clear the errors.

In reply to a post by LEEEVANS69:

The engineer said i was on 80 d/l so they trimmed it back and it seemed to clear the errors.

That doesn't make sense to me, does it to anyone else?