Ok i am connected but i never had to put a password in i just left it blank.

Good CS from PN but its a shame about being sent a dud router ...!
I'm unfamiliar with PN's RMA protocols but I hope they don't expect me to be sending my router back and then sending out a replacement.. That will take days, My misses is already feeling the withdrawals of no wi-fi around the home. lol

Yeah, I will head over to BT availability diagnostic site for a little digging..
Cheers for the heads up!

To make a new PPPoE Connection - Direct into modem right-click on the little network icon in lower taskbar > Network settings > New BBand conn. > PPPoE (Enter your assigned username and password (If required);

Also running as Primary server ('HYBRID') Win 8 x64 Pro on a Gigabyte FXA990-UD7 Bulldozer FX-8120 OC'ed at 4Ghz Turbo to 4.5Ghz X2 7870 AMD Radeon HD 7970 GPU (stock) - Corsair Cross-link & Corsair H2O Corsair H100 - 4X8GB 32GB Ram @ 1866mhz - PSU TX850
X2 ForceGT 240GB SSD X3 SATAIII 1TB


Nice

Standard procedure a new router is sent out then a prepaid return bag is sent separately I believe although it may come with the router

In reply to a post by Oldjim:

Standard procedure a new router is sent out then a prepaid return bag is sent separately I believe although it may come with the router

fyi - My pre-paid bag came with the new router...