In reply to a post by hk11:

But surely the details you had aren't "old" until the "new" ones take effect?

Some people will think that way, like you do.

Others will think the opposite way - "I've given you my new details, why did you continue to use the old ones?"

The safest option that PN can take in these circumstances is the second one, and consistently apply the one standard to everyone.

The problem you are encountering is that we are now so used to making card payments instantly, whereas establishing a direct debit still takes time.

I'm not asking "how I make payment".

Fair comments, but if they can't be bothered to process payment instructions in a reasonable time frame they should explain why and not accept them near renewal!

Well what is it that you already haven't been told then in previous replies?

That changing payment details would result in being penalised!

What has happened to your broadband, have you had a late payment fee or something?

If he's fallen to credit card, there will be a CC fee on top. We'll refund that though based on it being a timing error.

I think so, yes.

But like all Plusnet issues, no one will give a straight answer.

Some systems are simply AAF.

I'm sorry you feel that way, I've tried to answer every question you've asked today on here, out ticket system and Twitter, all in all I've replied over 20 times to you so far today.

If I've missed a question, please let me know by asking it again.