OK, this is my last post on this thread prior to the weekend.

So why did your operative say 7 to 10 days?

7-10 days is a similar timescale to 5 working days. Note the working days.

I assume that as my payment was set up 5 days ago you can now take the money?

No, it's not active, I'm not sure how many more times I can reiterate that.

p.s. Still not received the promised email.

Log in to our website and check the email address is correct.


In summary:

- Your new direct debit is not yet active.
- Your old direct debit is not active.
- To activate the old direct debit again would take 5 working days.
- You need to contact our payments department to discuss a one-off payment.
- We cannot take payment from either of the direct debits as they aren't active.

Thanks Kelly.

I think you sorted me out the last time I had problems?

Account now appears to be unrestricted again, so as a goodwill gesture I entered my credit card details but got this back. :-

"Your card validation was unsuccessful. Please check card details and retry, or use an alternate card"

Any ideas?

Usually, (on all ISPs), an address mismatch somewhere in the detail parts between the address on the card account and the one on the ISP account. Can be very difficult to circumvent.

Looks like you may be in a similar loop again .

In reply to a post by RobertoS:

Looks like you may be in a similar loop again .

It must be me!

Tried ringing PLusnet and auto answer says waiting time 15 mins.

Edited by hk11 (Fri 07-Jun-13 20:28:25)

Have you checked if that is the problem? I assume you already checked the card details you entered.

In reply to a post by hk11:

I think so, yes.
But like all Plusnet issues, no one will give a straight answer.

I think the Plusnet reps on this forum are going out of their way to try and help you...

It's obviously me then.

Have tried two different credit cards and they both give the same error.

If the problem is the address the ISP has is different from the address the credit card company has, and the addresses the two credit companies have are the same as each other, then they would both give the error.

Have you checked the three addresses? Every line.

Thanks Robert.

My address matches, but maybe not in the same line format. If you are saying this is important, then I am unsure how I can ensure all companies use the same format. Surely it depends on their database?