I can't see this being sorted out unless the OP does as requested several times and arranges a time and phone number when they can speak to him. If he does that they can verify all the card details and attempt to take the payment while he is talking to them.

In reply to a post by XRaySpeX:

three threads to discuss it in public?

Apologies to anyone getting fed up with these threads.

There would be no need to for this if Plusnet answered emails or responded to what they call questions or passed you over to a supervisor when you phone up and ask.

In reply to a post by XRaySpeX:

I can't understand why it is so hard to make a single outstanding payment, particularly by a known cust, and why it takes at least three threads to discuss it in public?

Probably because the OP refuses to arrange a convenient time for Plusnet to give him a call!

There would also be no need if you did as has been requested by Chris several times!

The card details have been re-added since then, it could be something as simple as a number typed incorrectly.

Would you like us to call you to try and resolve this or continue going round in circles across multiple threads?

If the stored details of the card are rejected by the issuing company then doing it over the phone should work, as the name on the card gets confirmed and the number and security code are used. Any discrepancy between the PN and issuer records is therefore bypassed.

I would have thought the OP could ring in 24/7 rather than need to arrange a time for this, but probably better done by arrangement to avoid any possibly confusing explanations.

Another alternative would be for PlusNet to credit the missing amount and raise a new invoice to cover it, which would then be taken on the next, (presumably next but one), direct debit.

Aren't the three threads caused by the OP? Why ask PN that question? They have to respond to each thread, or risk being accused of ignoring the customer.
_{Edit -typo.}

Edited by RobertoS (Wed 19-Jun-13 12:37:33)

We've responded 30+ times to the tickets/questions you've posted on our website, including 25+ from myself. I'm struggling to see how we can help any more than we have done!

In reply to a post by jelv:

they can verify all the card details and attempt to take the payment while he is talking to them.

I've phoned them and given them details from two different cards. They've had payment via one of the cards in the past, so I can't see what the problem is.

All they need do is accept a cheque, an electronic transfer or do as they say on their website and attempt to take the direct debit payment now their system has processed it.

Another alternative would be for PlusNet to credit the missing amount and raise a new invoice to cover it, which would then be taken on the next, (presumably next but one), direct debit.

Unfortunately our billing system doesn't work like that. If we created a new payment it would be treated as a 'one-off' and therefore not be taken via Direct Debit.

do as they say on their website and attempt to take the direct debit payment now their system has processed it.

Our website says ' "You can then choose to try again with your normal payment method," - Your normal payment method is a direct debit that is now *cancelled* (the old direct debit) - hence we cannot take payment from it.

Unless you can offer a way for us to contact you to resolve this or have any points that I haven't already addressed, I'm stepping away from this thread.