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Standard User hk11
(fountain of knowledge) Wed 19-Jun-13 12:02:22
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Re: Sorting out "missed payment"


[re: jelv] [link to this post]
 
In reply to a post by jelv:
There would also be no need if you did as has been requested by Chris several times!


OK, it's obviously me. Ring me now Chris!

I'm off out again in a few minutes.


Keef- Dartford Kent UK - Plusnet via Siemens Gigaset SE587

Previously - Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream,
Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
===========
Standard User hk11
(fountain of knowledge) Wed 19-Jun-13 12:05:51
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Re: Sorting out "missed payment"


[re: chrisparr] [link to this post]
 
In reply to a post by chrisparr:
[Unless you can offer a way for us to contact you to resolve this or have any points that I haven't already addressed, I'm stepping away from this thread.
[/quote]

You can email or fax me 24 hours a day.



Keef- Dartford Kent UK - Plusnet via Siemens Gigaset SE587

Previously - Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream,
Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
===========
Standard User hk11
(fountain of knowledge) Wed 19-Jun-13 12:08:43
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Re: Sorting out "missed payment"


[re: chrisparr] [link to this post]
 
Then call me!

I'll try ringing you in the meantime, but I usually get an automated message rather than a human and give up after a few minutes.


Keef- Dartford Kent UK - Plusnet via Siemens Gigaset SE587

Previously - Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream,
Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
===========


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Standard User hk11
(fountain of knowledge) Wed 19-Jun-13 12:13:49
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Re: Sorting out "missed payment"


[re: hk11] [link to this post]
 
Just called and spoke to Rob. Asked to speak to you and was told my postcode wasn't on the system!

Is there any way I *can* communicate with you other than on here please?


Keef- Dartford Kent UK - Plusnet via Siemens Gigaset SE587

Previously - Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream,
Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
===========
ISP Representative chrisparr
(isp) Wed 19-Jun-13 12:27:02
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Re: Sorting out "missed payment"


[re: hk11] [link to this post]
 
You don't need to speak to me specifically, just someone who can sort the payment out. I'll ask someone to ring shortly.

If the card is declined again then the only option left is a cheque payment, which we don't usually do due to the amount of manual assigning to accounts they take and the clearance time for them.

Chris Parr
Plusnet Support Team
Service Status :: RSS :: Email

Edited by chrisparr (Wed 19-Jun-13 12:32:32)

The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User jelv
(knowledge is power) Wed 19-Jun-13 12:27:11
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Re: Sorting out "missed payment"


[re: hk11] [link to this post]
 
Yes!

Do as requested and suggest a time slot and telephone number when you can be contacted - with enough notice for them to do see your message and make the call!

jelv

Plusnet user since November 2001 - not sure for how much longer
Standard User deleted
(deleted) Wed 19-Jun-13 12:50:10
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Re: Sorting out "missed payment"


[re: hk11] [link to this post]
 
I've tried to call you as after speaking With Chris, unfortunately there was no answer.

If you could provide me with a time to call I'll make sure we're in-touch then.
Standard User deleted
(deleted) Wed 19-Jun-13 13:16:24
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Re: Sorting out "missed payment"


[re: deleted] [link to this post]
 
This is madness, so much stalling from the customer, wonder if they have the funds to make the payment?
Standard User deleted
(deleted) Wed 19-Jun-13 17:33:20
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Re: Sorting out "missed payment"


[re: hk11] [link to this post]
 
I tried to call you a couple of times today, let me know your availability so we can get this sorted for you.
Standard User hk11
(fountain of knowledge) Wed 19-Jun-13 21:51:39
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Re: Sorting out "missed payment"


[re: deleted] [link to this post]
 
Just calling you now.

Left the number you wanted with your James as he said it wasn't possible to speak to you!


Keef- Dartford Kent UK - Plusnet via Siemens Gigaset SE587

Previously - Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream,
Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
===========
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