Do you have the ticket reference and I'll take a look?

See reply from Chris Purvey, sent to me in error, PM him the ticket number.

Well, I had a BT engineer out on Saturday morning, who found faults in both the connection at the pole, and also in the cabinet. He fixed both of them, reset my connection, got a connection speed of 76meg, which then plummeted to 20. He said he would report back as still in fault.
Spoke to Plusnet CS yesterday as I hadn't heard anything, and BT have passed it back to them as closed.

So, it was batted back to BT as unresolved fault, and I now have to wait. Again.
IP profile speed has actually gone down since the BT Engineer "fixed" my faults.

Thanks to Chris for pushing the fault along last week. But seems to have ground to a halt at BTs feet now.

Is there a way that a customer of Plusnet can chase BT for action? Or does that have to be done by the isp?

Has to be done by your ISP .

Hi Tractorboy,

I've just chased this for you and been told an engineer is actually out and working on the line right now - hope they get things sorted for you. There should be some notes available following the visit, as soon as we have those we'll update you further.

In reply to a post by orbrey:

Hi Tractorboy,

I've just chased this for you and been told an engineer is actually out and working on the line right now - hope they get things sorted for you. There should be some notes available following the visit, as soon as we have those we'll update you further.

Thanks for the nudge. Nothing new has appeared on the question ID as of 18:45, but I know BT don't always work at the same speed as the rest of the world. I'll sit tight and wait for an update.

Cheers again for the assistance.

Hi there,

Looks like they've booked an appointment in for tomorrow morning (!) - hope that's alright, will someone be in? Please advise if not (and give some alternative dates, if that's the case) and I'll get it rebooked for you.

I had an engineer visit last Saturday morning. It's not that one showing is it?

Tomorrow morning (Saturday) would be fine. I'm surprised there's nothing on my open fault ticket though. Or even a phonecall from CS.

I ran the BT Wholesale speedtest last night, with laptop directly into BT modem. 8meg down, and 0.01meg up!
IP Profile has dropped yet again, down to 27meg.
Seems like my fibre is dying a slow death, fading bit by bit each day. I wonder if I should order a wreath...

Engineer visit this morning. BT IP Profile now sitting steady at 76/20 which I'm happy with.

Still not getting anywhere near those speeds though, so I have to assume that PN are now the issue.

On Member centre, it still says my line speed is 29 meg. Does this update itself or is it not a "live" speed report?

Hi TractorBoy...

If you disconnect the router using the web interface (NOT the Openreach modem) from Plusnet and reconnect it *should* update your Plusnet profile... that certainly happened on my line. Failing that then try to give them a call.

Thanks
Tim