Good luck this time .

Well no, I'm at home now. Did James try to take the payment while you were on the phone as that's what we want to do.

Unbelievable! He rings up at nearly 10pm in the evening expecting someone who made a post to this very topic at 12:50 (9 hours ago) to still be there.

I'm seriously beginning to suspect another contributor to this topic got it right:

In reply to a post by LEEEVANS69:

This is madness, so much stalling from the customer, wonder if they have the funds to make the payment?

Ironic that, given all the back-and-forth today on this thread, the answer to the current situation was given on day 1 on the other thread, near 2 weeks ago:

In reply to a post by WWWombat:

Perhaps the thing you are missing is that, even when the DD is set up, this particular payment won't go through it. I'm sure you still need to make a payment by some other means.

I was talking today to someone who is organising the "leaver's hoodies" for our kids as they leave primary school this year... They're rightly royally sick of the people who are chancing their arm: "I can't afford that, can I get one anyway?" or "I want an XL size, but I only want to pay the price for the XS. Can I?" etc.

That's a bunch of volunteers getting together for the benefit of the kids. No other gain involved.

Why can't people follow simple instructions? Why do they believe that the system can be twisted for their personal benefit? Why do they refuse to believe when they're told the answer is "no, it can't be twisted"?

In reply to a post by WWWombat:

Ironic that, given all the back-and-forth today on this thread, the answer to the current situation was given on day 1 on the other thread, near 2 weeks ago:

In reply to a post by WWWombat:

Perhaps the thing you are missing is that, even when the DD is set up, this particular payment won't go through it. I'm sure you still need to make a payment by some other means.

I was talking today to someone who is organising the "leaver's hoodies" for our kids as they leave primary school this year... They're rightly royally sick of the people who are chancing their arm: "I can't afford that, can I get one anyway?" or "I want an XL size, but I only want to pay the price for the XS. Can I?" etc.

That's a bunch of volunteers getting together for the benefit of the kids. No other gain involved.

Why can't people follow simple instructions? Why do they believe that the system can be twisted for their personal benefit? Why do they refuse to believe when they're told the answer is "no, it can't be twisted"?

In the terms of the points that you make, I have to agree with you.

However, since a Direct Debit is, effectively, "any-amount, any-time" there really is no technical reason why PN could not take the payment via a one-off DD - other than PN just haven't set up their systems that way!!

Of bigger concern to me (had I been the OP) is the continued comments by PN that numerous Credit Cards had been stopped by the Bank. Had that been me, I would have demanded much more clarification (from PN) & then been onto my CC Company demanding to know what was going on!!

I'm sure the DPA prevents a Credit Card issuer telling PlusNet the reason for refusal, so there is no more detail that PN could give him in that respect. It is up to the card-holder to take the matter up with the issuer.

Edit - Having checked with PN that the details they have are correct.

Edited by RobertoS (Wed 19-Jun-13 23:12:53)

What on earth is a "leaver's hoodie"? !!!

In reply to a post by johnjburness:

However, since a Direct Debit is, effectively, "any-amount, any-time" there really is no technical reason why PN could not take the payment via a one-off DD - other than PN just haven't set up their systems that way!!

You are probably right - that PN's systems are just not set up to work in the way that the OP desires them to work.

But once a response of "we can't do it that way" is given (as has happened numerous times), it should be enough to get the OP to ask for, and follow, a way that PN does support. Arguing that PN ought to work in some other way isn't going to change what actually happens (although it might get added to a future wishlist), and isn't going to change the fact that he needs to fit in with the system that is currently in place.

Of bigger concern to me (had I been the OP) is the continued comments by PN that numerous Credit Cards had been stopped by the Bank. Had that been me, I would have demanded much more clarification (from PN) & then been onto my CC Company demanding to know what was going on!!

I agree. But a public forum isn't the place to be having *that* conversation.

The kids, on leaving school (in this case a primary one), all enjoy the kind of status that comes with being a bit more grown up, and like to identify as being part of the group (I usually liken it to a clan).

In this case, it's a hoodie (the standard clothing garb for teenagers), but imprinted with name/school/year stuff, so they get a personal kick out of being in their clan - a bit like the patterns for a particular Scottish/Irish clan's tartan.

They see previous years go through their leaving process, and want to do the same when it is their turn.

You have to be a (near-) teenager, I guess Or the parent of one

Ah .

Yet another example of a symbol of rebellion and/or individual expression becoming a sine qua non.