In reply to a post by johnjburness:

A situation that I recognise from an experience that I had with PN (just over a year ago).

It's a pity such an otherwise excellent company doesn't listen a bit more.

In reply to a post by WWWombat:

I'd have chosen to post on Plusnet's own community forum rather than here.

Did that before, but was a waste of time. You get a better class of insult on here. :b

In reply to a post by WWWombat:

the advice being given by one of PN's head honcho support guys.

Might have had a bit more confidence in the guy, if he didn't insist "How do I contact someone about my account?" is a duplicate of "Why can't I see my useage anymore?"

In reply to a post by WWWombat:

Yes, there were inconsistencies. Those can be focused on after the initial problem has been solved.

I don't think anyone has any intention of dealing with these, going on CP's final word and my previous complaints. It would be nice to be proved wrong in this case though.

In reply to a post by jelv:

It will be interesting to see if we get an admission from hk11 as to why Plusnet's previous attempts to take payment by card failed!

I will keep you informed.

We don't know at the moment what the problem was, as the bank refuse to tell Plusnet why their attempts failed and so far haven't told me!

Were the bank not able to provide an explanation either then? If the details were all correct then you would imagine it was the bank rejecting it but they seem to be saying they weren't? Did the bank have any record of a failed transaction?

It is also possible that whoever Plusnet use to process their payments were having some sort of glitch that has subsequently been resolved.

Isn't the difference that when they do it over the phone they take the 3 digit number from the back of the card and that allows discrepancies in the details to be overridden but the details of the card you put on Plusnet's system don't include that number?

In reply to a post by hk11:

He did quite correctly point out the problem must be your end as other merchants were getting authority

Banks are renown for not accepting responsibility.

How you can say "correctly" when the facts are not yet known and he is only surmising?

In reply to a post by jelv:

Plusnet's system don't include that number?

I seem to recall a separate box popped up "verified by Visa"? and I *was* asked for this number then.

In reply to a post by ian72:

Were the bank not able to provide an explanation either then?

Different department.

I'll give them a day or so to come back to me.

In reply to a post by XRaySpeX:

[How you can say "correctly" when the facts are not yet known and he is only surmising?
[/quote]

The facts are other merchants haven't had a problem and their entries appear on my statements. So I consider the manager correct in pointing this out, but yes he is only surmising ATM.

That would only appear when you make an actual payment, not when you put the card details on to Plusnet's system.