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What makes you think the white wire was installed in that position by an authorised person?
What makes you think that I've made any such suggestion?
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It is implicit in your statement that it is Openreach's responsibility for it being in a place where it could be damaged. If it was installed in such a place by an unauthorised (by BT or the GPO) person, replacing the original installation, then any repair would obviously be open to charge.
My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 53.4/16.8Mbps @ 600m. - BQM
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
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Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
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The responsibility for the external cabling (upto the the Main Telephone Point) is BT's.
Unless BT can specifically demonstrate that "any unauthorised modification" was the responsibility of the OP, then I don't see how they can legitimately back-charge the OP.
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The responsibility for the external cabling (upto the the Main Telephone Point) is BT's.
Tell that to BT after a tree or truck has damaged your external cables.
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Best of luck with that one. You cut a cable and get Openreach to repair it, you get a charge added to your phone bill. If you are going to dispute it and not going to pay it, best stock up on stamps.
Edited by deleted (Tue 09-Jul-13 21:18:40)
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The responsibility for the external cabling (upto the the Main Telephone Point) is BT's. If there is a fault that is true. But if there is damage then it is their responsibility to repair it, but not necessarily their responsibility to pay the cost.
My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 53.4/16.8Mbps @ 600m. - BQM
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
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We have had in the past a problem with our broadband that was a faulty filter but did not get charged for that. We will assume the worst and expect a charge on the next BT bill.
Conor
There is absolutely no substitute for a genuine lack of preparation
BQM |
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I think it's going to depend on the mood the engineer was in, and what he put on the visit report. With a bit of luck you will get away with it, but I reckon the likelihood is you will be charged.
My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 53.4/16.8Mbps @ 600m. - BQM
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
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I think it's going to depend on the mood the engineer was in, and what he put on the visit report
Cable bitten through during an attack by sharp toothed vermin? 
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I don't think anyone from FC has claimed responsibility.
My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 53.4/16.8Mbps @ 600m. - BQM
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Edited by RobertoS (Wed 10-Jul-13 23:20:16)
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